Job Description

Job Summary

We are seeking a dedicated and personable Front Desk Agent to join our team at our Hilton hotel. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for guest relations to create memorable experiences for our visitors.

Responsibilities

Welcome guests upon arrival with a friendly demeanor and assist with the check-in process. Manage reservations and ensure accurate guest information is maintained in the system. Handle guest inquiries, requests, and complaints promptly and professionally. Provide information about hotel amenities, services, and local attractions. Process payments and maintain accurate records of transactions. Conduct night audits as required, ensuring all financial transactions are balanced. Collaborate with housekeeping and maintenance teams to address guest needs effectively. Maintain the front desk area in a clean and organized manner.

Skills

Strong background in guest relations with experience in front desk operations at a resort or hotel setting. Excellent customer service skills with the ability to handle difficult situations gracefully. Proficient in phone etiquette and familiar with phone systems to manage incoming calls efficiently. Multilingual abilities are a plus, enhancing communication with diverse guests. Knowledge of hotel management software is preferred but not required; training will be provided. Strong attention to detail and organizational skills to manage multiple tasks effectively. Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent and play a vital role in creating unforgettable experiences for our guests!

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Work Location: In person