Job Description

If you strive to be "The Best", we want to hear from you! Apply today at

www.citygatecentre.com/jobs

Location:

Hotel Arista

Department:

Rooms Division

Reports to:

VP of Operations

Status:

Salary Exempt

Expected Compensation:

$90,000-$100,000/annual

The salary range listed in this posting provides the current estimate for this position.

The specific salary offered to a selected candidate will be commensurate with work experience, education, relevant qualifications and skill level.

Bonus Eligibility:

This position is eligible to participate in an annual bonus incentive plan. Incentives are awarded based on achievement of performance metrics and specific revenue, profitability and operational goals. Gatekeepers tied to the achievement of department and/or Company budget goals may apply. Date of hire within the bonus year is considered when calculating initial eligibility.

Role Summary:

Hotel Arista is seeking an experienced Director of Rooms to enhance operational excellence and guest experience. This role, serving as the Forbes Service Champion, ensures every guest interaction reflects our commitment to personalized luxury.



At Hotel Arista, the Director of Rooms plays a pivotal role in delivering an exceptional guest journey that embodies our commitment to personalized luxury and Forbes Service Standards. This leader inspires teams through hands-on engagement, ensuring every interaction reflects care, integrity, and attention to detail.



Reporting to the General Manager, the Director of Rooms champions collaboration between Front Office and Housekeeping, fostering a culture of respect and empowerment. By guiding associates and managers, this role drives operational excellence, elevates service experiences, and strengthens team engagement--creating moments that matter for every guest.



Additionally, the Director of Rooms will provide hands-on support and mentor managers and associates within their departments.

Responsibilities:

Lead with Purpose and Care - Model Hotel Arista's values by inspiring teams to deliver authentic, personalized service that exceeds expectations.

Champion Guest Experience - Engage directly with guests, anticipate needs, and resolve concerns with empathy and professionalism.

Elevate Operational Excellence - Oversee Rooms Division operations, ensuring seamless coordination between Front Office and Housekeeping while upholding Forbes standards.

Empower and Mentor Teams - Provide guidance, coaching, and development opportunities for managers and associates, fostering growth and accountability.

Drive Continuous Improvement - Implement initiatives that enhance service quality, streamline processes, and strengthen associate engagement.

Collaborate Across the Hotel - Build strong partnerships with all departments to create a unified approach to guest satisfaction and operational success.

Support Strategic Vision - Work closely with the General Manager to execute programs that align with Hotel Arista's guiding principles and long-term goals.

Ensure Compliance and Safety - Maintain adherence to health, safety, and regulatory standards throughout the Rooms Division.

Optimize Financial Performance - Monitor budgets, control costs, and identify opportunities for revenue growth within the Rooms Division.

Champion Sustainability Practices - Promote eco-friendly initiatives and responsible resource management in daily operations.

Foster Associate Engagement - Create a positive work environment that values feedback, recognition, and career development.

Leverage Technology and Innovation - Utilize systems and tools to improve efficiency, enhance guest experience, and support team productivity.

Other duties as assigned




This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Minimum Qualifications:

Education

High School diploma or equivalent experience.

4 Year Degree from an accredited university in Business Administration, Hotel and Restaurant Management or a related major.

Experience

Minimum 5 years of leadership experience in Rooms Division or similar luxury hospitality role

Skills

Strong knowledge of Forbes Service Standards and luxury guest experience.

Proven ability to lead and mentor diverse teams.

Excellent communication and interpersonal skills.

Ability to manage budgets and drive operational efficiency.

Strong problem-solving and decision-making abilities.

Flexible and adaptable to changing guest needs and operational priorities.

Neat, clean and professional appearance

Must have a flexible schedule and be available to work nights weekends, and holidays.

Physical Requirements

Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation

Must be able to bend, stoop, squat, and stretch to fulfill job duties.

Must be able to lift, push and pull up to 40 lbs. regularly.

Benefits Offered:

The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.
Major Medical Plans, Dental and Vision Insurance - single or family options available at employee's election

Basic Life & AD&D - 100% employer paid

Short-Term Disability - 100% employer paid

Supplemental Life, AD&D, Critical Illness, Accident and Disability - single or family options available at employee's election

401(k) Plan & Matching Program

Employee Assistance Program

Paid Leave Time (up to 40 hours/year)

Paid Time Off (PTO)

9 Paid Holidays/Year

Paid Jury Duty Time

Paid Bereavement for immediate family members

Partially-Paid Parental Leave

Hotel/Restaurant Discounts

Pet Insurance

Incentive Programs

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify