Job Description

Overview

We are seeking an experienced and dynamic Hotel Area Manager to oversee daily operations within our hospitality establishment. The ideal candidate will possess strong leadership skills, extensive hotel management experience, and a passion for delivering exceptional guest services. This role offers an exciting opportunity to lead a team in a vibrant resort environment, ensuring operational excellence and guest satisfaction. Multilingual and bilingual abilities are highly valued to effectively communicate with diverse clientele and staff. The manager will be responsible for supervising staff, managing revenue and budgets, and maintaining high standards of hospitality and guest relations.

Duties

Lead and supervise all hotel operations, including front desk, guest services, and housekeeping departments Oversee revenue management strategies to maximize profitability while maintaining quality standards Manage human resources functions such as hiring, training, performance evaluations, and staff development Ensure excellent guest relations by addressing concerns promptly and maintaining high service standards Handle night audit procedures and oversee the front desk operations utilizing multi-line phone systems with professional phone etiquette Coordinate with other departments to ensure smooth resort operations and guest experiences Implement policies related to hospitality management, budgeting, and operational procedures Monitor compliance with safety regulations and hotel policies to ensure a secure environment for guests and staff Develop and execute strategies for improving overall guest satisfaction and operational efficiency

Requirements

Proven supervising experience in hotel or resort management roles Strong background in hospitality management, including hotel operations, revenue management, and guest services Excellent leadership skills with the ability to motivate and manage diverse teams Bilingual or multilingual proficiency preferred for effective communication with international guests and staff Experience in human resources functions such as staffing, training, and performance management Knowledge of hotel management systems, front desk operations, night audit procedures, and multi-line phone systems Exceptional customer service skills with a professional demeanor and strong phone etiquette Ability to handle budgeting responsibilities and implement revenue-generating strategies Previous experience working in a resort or similar hospitality environment is highly desirable Demonstrated ability to manage multiple priorities in a fast-paced setting while maintaining attention to detail
Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off
Work Location: In person