PRIMARY PURPOSE: It is the primary responsibility of the Host Person to greet guests in a courteous, timely, and professional manner while ensuring his/her outlet is clean, organized, and properly stocked at all times. The Host Person is to assist the Food Servers, Bus Persons, and Food Service Runners as it relates to guest contact and table information. PRINCIPAL DUTIES AND RESPONSIBILITIES:
Communicate with Restaurant Reservations regarding special orders, cake orders, special requests \xe2\x80\x93 responsible for conveying all such information to management
Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
Greet guests promptly as they enter the restaurant
Answer phones, keep accurate count of reservations and handle reservation book
Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to take initiative and exhibit flexibility
Able to sit, stand, walk, climb, crawl, kneeling, crouching, balance etc. for extended periods
Knowledge of health, safety and sanitation regulations
Able to effectively communicate in English, in both written and verbal forms
Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
MINIMUM REQUIREMENTS:
Work varied shifts, to include weekends and holidays
PREFERRED:
Two (2) years of experience in a restaurant as a Food Runner or Server
Experience with Open Table system
Experience working in a similar resort setting
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