Job Description

Job Summary

We are seeking an energetic and welcoming Host/Counter to join our vibrant hospitality team! In this role, you will be the first point of contact for guests, creating a warm and inviting atmosphere that sets the tone for an exceptional dining experience. Your friendly demeanor, excellent communication skills, and attention to detail will ensure guests feel valued from the moment they arrive. This paid position offers a dynamic environment where you can showcase your hospitality talents and contribute to memorable guest interactions.

Duties

Greet guests with enthusiasm and professionalism as they arrive, providing a positive first impression. Manage reservations and seating arrangements efficiently using POS (Point of Sale) systems such as Aloha POS or Micros POS. Maintain a clean and organized host/host station, ensuring menus, signage, and waiting areas are inviting and well-stocked. Answer incoming phone calls with courteous phone etiquette, assist with inquiries, and manage waitlists or reservations accordingly. Coordinate with servers and kitchen staff to ensure smooth flow of guests and timely seating. Assist in guest relations by addressing questions or concerns promptly and courteously. Support food service operations by helping with basic tasks such as taking orders at the counter or assisting in serving when needed. Uphold high standards of guest services and hospitality, ensuring each guest feels welcomed and appreciated throughout their visit. Follow all safety, sanitation, and health protocols to maintain a clean and safe environment for staff and guests. Collaborate with team members to create a lively, positive atmosphere that encourages repeat visits.

Experience

Prior experience as a host/host or in food service is highly preferred; experience in restaurant or hotel settings is a plus. Strong customer service skills with the ability to communicate clearly and effectively in diverse situations. Familiarity with POS systems such as Aloha POS or Micros POS is advantageous. Experience in guest relations, serving, or hospitality roles demonstrates your ability to connect with guests authentically. Excellent phone etiquette skills for handling reservations, inquiries, and guest interactions professionally. Previous restaurant experience helps you understand the flow of service and guest expectations. Ability to multitask efficiently in a fast-paced environment while maintaining a friendly attitude. Join us if you're passionate about delivering exceptional guest experiences! We value energetic team players who thrive on creating welcoming atmospheres that keep our guests coming back time after time. This is more than just a job -- it's an opportunity to develop your hospitality skills while being part of a lively, supportive team dedicated to excellence in guest service.
Pay: From $15.50 per hour

Expected hours: 27.0 per week

Work Location: In person