Job Description

Requisition ID#:

2711

Location:

Dumfries, VA, US, 22026

Property:

The Rose Gaming Resort

Pay Range:

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

JOB SUMMARY

Responsible for improving customer service, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Market and recruit new guests and other customers to property. Monitor visitation and play of VIP guests and walk the gaming floor regularly to provide customer service and assistance. Respond to guest's requests, questions or concerns in an immediate and attentive fashion using detailed precision. Prepare for guests visits and follow-up throughout and after departure, maintaining contact to ensure return visits. Tele-market various player lists for contacting, attracting and information gathering purposes. Attend special events and promotions to build guest rapport and create recognition amongst guests. Determine player eligibility of complimentary services by analyzing player accounts while maintaining management reinvestment guidelines. Maintain current, accurate player account information in Oasis to insure database integrity and privacy. Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must be a minimum of 18 years of age.

Ability to communicate and comprehend information and ideas in spoken and written English so others will understand. Ability to accept, prioritize and follow through on work direction.

EDUCATION AND EXPERIENCE

Certificates, Licenses, and Registrations:

Virginia Racing Commission License

Valid Driver's License with a minimum of three (3) years driving experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, climbing. Must be able to lift and carry up to 50 pounds. Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level. Will occasional work in extreme heat or cold conditions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us


Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market:

Washington DC