Job Description

Job Summary
This position is responsible for posturing and positioning the service delivery systems of the Hospitality Support Services department such that they can successfully exceed the expectations of patients, visitors and fellow associates. Will effectively and responsibly manage the departments in planning, organizing and administration of all phases of Hospitality Support Services. In the course of doing so, is responsible for related department budgets, cost control, staffing and compliance with health and safety regulations.
Essential Functions

• Plan, develop, implement and evaluate programs for the onboarding, orientation, staff development and ongoing education of employees with varying skill levels. Work in coordination with training and development specialist and coordinator to develop educational materials tailored to meet the needs of the employees in each of the departments of responsibility.
• Define, roll out, maintain and continuously improve hospitality support service shared services management methodology, standards and tools
• Designs, implements and ensures compliance to standard operating procedures (SOPs), company policies and procedures
• Ensure Environmental and Nutrition Services policies, programs and plans are consistent with and support Spectrum Health's core values and mission. Establishes and maintains relationships with the leaders of other Spectrum Health entities to ensure Environmental and Nutrition Services consistency and best practices among the hospitals
• Ensures high standards of operation through clean and sanitary facilities by establishing a sustainable quality program. Establishes and communicates appropriate quality and customer service standards for designated service lines and programs. Implements procedures for measuring quality standards.

Qualifications

• Required Associate's Degree in healthcare management, business of other related field
• Preferred Bachelor's Degree or equivalent in healthcare management , business of other related field
• 2 years of relevant experience progressively responsible leadership experience in an organization of the size and comparable complexity of Corewell Health
• 2 years of relevant experience leading an environmental, nutrition services or hospitality management function
• CRT-ServSafe Allergen - NRA National Restaurant Association Hospitality preferred And
• CRT-ServSafe Manager - NRA National Restaurant Association Hospitality preferred
• CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Hospitality preferred
• CRT-Lean Bronze Certification - Hospitality preferred Or
• CRT-Lean Six Sigma Black Belt Certification (CSSBB) - preferred

Physical Demands

• Bilateral Carry

5 lbs: Seldom up to 10 lbs * Unilateral Carry
5 lbs: Seldom up to 10 lbs * Pushing Force
5 lbs: Seldom up to 10 lbs * Pulling Force
5 lbs: Seldom up to 10 lbs * Sitting: Frequently

• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip

5 lbs: Seldom * Forceful Pinch
2 lbs: Seldom * Visual Acuity

• [None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location SITE - Corewell Health Southfield Center - 26901 Beaumont Blvd
Department Name EVS Transport & Linen - Leadership - CH East
Employment Type Full time
Shift Day (United States of America)
Weekly Scheduled Hours 40
Hours of Work 8am - 4:30pm
Days Worked Monday - Friday
Weekend Frequency Variable weekends
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.

Skills Required