Job Description

Agency Dept of Natural and Cultural Resources
Division Parks and Recreation
Job Classification Title Administrative Specialist II (S)
Position Number 65037826
Grade NC09
About Us
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department's vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!
Description of Work Do you take pride in leading a team, solving problems, and creating great guest experiences? We're looking for a dependable and service-driven individual to oversee front desk operations at our park and hotel. In this role, you'll support and train front office staff, handle guest inquiries and concerns, and ensure smooth day-to-day operations--even stepping in as the lead when management is away. If you're organized, customer-focused, and ready to take the lead in a fast-paced environment, we'd love to have you on our team!
Knowledge Skills and Abilities/Management Preferences
** This is a repost. Previous applicants must reapply to be considered. **
Recruitment Range: $39,671 - $57,000 Annually
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This position is located at:
1790 Hanging Rock Park Rd,
Danbury, NC 27016, USA
Key Responsibilities included but are not limited to:
Oversee front desk operations to ensure staff consistently meet performance and customer service standards.
Serve as the designated person-in-charge in the absence of a manager.
Accurately manage cash drawer and credit card system.
Train front office staff in accordance with established guidelines, policies, and standard operating procedures.
Provide guests with clear and helpful information about on-site park amenities, hotel services, and local attractions.
Address and resolve guest concerns or complaints.
Prepare invoices and process billing for guest stays and any additional services used.
Position/Physical Requirements:
Typical work schedule Monday thru Friday 8:00 am -5:00 pm.
Must be able to stand for extended periods throughout the duration of the shift.
Must obtain CPR, First Aid and AED certification within 90 days of hire.
Must have a valid driver's license issued from within the United States or be able to obtain one within 90 days of employment.
Must obtain and maintain Notary Public within two years of hire.
To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
Management Prefers:
Demonstrated experience providing customer service in person, via email and/or over the telephone
Demonstrated experience with filing systems and/or record keeping
Demonstrated experience processing invoices and/or payments
Demonstrated experience working with any of the following: budget, travel reimbursement, and/or financial reports
Minimum Education and Experience
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma
AND
Four years of related administrative experience;
OR
Equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Division of Parks and Recreation exists to inspire all its citizens and visitors through conservation, recreation and education. Conservation: To conserve and protect representative examples of North Carolina's natural beauty, ecological features, recreational and cultural resources within the state parks system;
Recreation: To provide and promote safe, healthy and enjoyable outdoor recreational opportunities throughout the state; and
Education: To provide educational opportunities that promote stewardship of the state's natural and cultural heritage.
To explore NC State Parks visit:
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.
We are an state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.
Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Due to the volume of applications received, we are unable to provide information regarding the status of your application while in process. The hiring process may take several weeks.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
Veteran's and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Employment Eligibility
It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
Sign On Bonus Eligibility
To be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee in North Carolina state government, including without limitation the judicial system, state executive branch agencies, and the university system, subject to the State Human Resources Act.
CONTACT INFORMATION:
N.C. Department of Natural and Cultural Resources
Division of Parks & Recreation
121 W. Jones Street, Raleigh, NC 27601
919-707-9360
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter: Victoria Lykes
Email:

Skills Required