Job Description

:
The Hospitality Services Manager is responsible for the delivery of exceptional customer service designed to reinforce and enhance resident and family experience, satisfaction and loyalty.
Availability: Full-Time including 1 weekend day
What will I do every day?

• Manage and improve resident and family satisfaction and loyalty
• Proactively identify and address resident challenges and opportunities for improvement
• Oversee a smooth and customer service-focused front desk
• Motivate and lead a high-performance Customer Service team
• Execute the move-in and welcome, transfer, and move-out processes of residents effectively
• Manage the department budget
• Help coordinate resident focus group meetings
• Assists the resident in the selection and placement of furniture for his/her new home

What will I need to be successful in this role?

• Excellent Customer Service and communication skills
• High school graduate or GED is required, bachelor's degree preferred
• A minimum of 3 years of experience customer service or guest relations
• A minimum of 2 years' supervisory experience
• Experience in accounting and familiarity with accounting terms and principals preferred

What's in it for me? (Great Question!)

• Competitive pay
• A free meal per shift
• Healthcare Benefits including Vision & Dental (Full-time only)
• Matching 401k (Full-time only)
• Paid Time Off
• Rewards and Bonus Opportunities
• Continuous Training and Growth Opportunities

What do we do?
We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.
All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements
*Kisco Senior Living is an Equal Opportunity Employer

Skills Required