Job Description

Hospitality Center Associate
Position Summary
As a caretaker of the Davidson Family Hospitality Center, this position serves as the initial point of contact for families, volunteers, and visitors, ensuring a welcoming and supportive environment. The position is responsible for various administrative tasks, including answering phones, coordinating check-ins, handling inquiries, and assisting with general office duties. Full Time - Night shift - Weekend availability required
Responsibilities

• Monitors the front desk area and lobby to ensure cleanliness, organization, and a welcoming atmosphere

• Greets visitors, families, volunteers, and donors warmly and assists them with inquiries, check-ins, and general support

• Works with Social Workers and other Hospital staff to coordinate check-in with guests

• Monitors house for needed repairs, other maintenance issues and sufficient levels of supplies; notifies appropriate parties when resolution is needed

• Maintains accurate records of guest information, reservations, donations, and other relevant data, generating reports as required

• Performs various administrative tasks, including phone and email correspondence

• Assists with volunteer questions and support, and supports volunteer tasks as needed

• Cleans identified guest rooms per shift, typically 1-2 rooms, including changing linens and making beds, cleaning bathrooms, emptying and disposing of waste, restocking supplies, etc.

• Provides basic upkeep of the interior and exterior of the facility as needed

• Adheres to Kootenai Health policies and procedures, including confidentiality guidelines and safety protocols

• Familiar with standard concepts, practices, and procedures within the field

• Regular and predictable attendance is an essential job function

• Competent to meet age specific needs of the unit assigned

• Performs other related duties as assigned

Requirements and Minimum Qualifications

• High school diploma or equivalent preferred

• Must be 18 years of age or older

• Previous experience in customer service, administrative support, or hospitality roles preferred

• Ability to navigate escalated situations with a positive attitude

• Strong organizational skills and attention to detail

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), basic IT equipment, and learning how to use new software tools

• Flexibility to work evenings, weekends, and holidays as needed

Working Conditions

• Must be able to lift or move up to 35 lbs

• Must be able to maintain a standing and/or sitting position

• Must be able to stoop, crouch, or bend

• Must be able to reach arms above or below shoulder height

• Possible exposure to bloodborne pathogens

About Kootenai Health:
Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet(TM) Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.
As your next employer, we are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.

• Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it

• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.

• Competitive salaries with night, weekend, and PRN shift differentials

• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching

• Employees receive discounts at The Wellness Bar, PEAK Fitness, and more

• Robust and interactive employee referral program

• And much more

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!
Apply today! Please contact Alex Cronnelly at acronnelly@kh.org or the HR Front Desk at 208-625-4620 or email with any questions.
Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

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