Job Description

Hospitality Center Associate
Position Summary
As a caretaker of the Davidson Family Hospitality Center, this position serves as the initial point of contact for families, volunteers, and visitors, ensuring a welcoming and supportive environment. The position is responsible for various administrative tasks, including answering phones, coordinating check-ins, handling inquiries, and assisting with general office duties.
Responsibilities

• Monitors the front desk area and lobby to ensure cleanliness, organization, and a welcoming atmosphere

• Greets visitors, families, volunteers, and donors warmly and assists them with inquiries, check-ins, and general support

• Works with Social Workers and other Hospital staff to coordinate check-in with guests

• Monitors house for needed repairs, other maintenance issues and sufficient levels of supplies; notifies appropriate parties when resolution is needed

• Maintains accurate records of guest information, reservations, donations, and other relevant data, generating reports as required

• Performs various administrative tasks, including phone and email correspondence

• Assists with volunteer questions and support, and supports volunteer tasks as needed

• Cleans identified guest rooms per shift, typically 1-2 rooms, including changing linens and making beds, cleaning bathrooms, emptying and disposing of waste, restocking supplies, etc.

• Provides basic upkeep of the interior and exterior of the facility as needed

• Adheres to Kootenai Health policies and procedures, including confidentiality guidelines and safety protocols

• Familiar with standard concepts, practices, and procedures within the field

• Regular and predictable attendance is an essential job function

• Competent to meet age specific needs of the unit assigned

• Performs other related duties as assigned

Requirements and Minimum Qualifications

• High school diploma or equivalent preferred

• Must be 18 years of age or older

• Previous experience in customer service, administrative support, or hospitality roles preferred

• Ability to navigate escalated situations with a positive attitude

• Strong organizational skills and attention to detail

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), basic IT equipment, and learning how to use new software tools

• Flexibility to work evenings, weekends, and holidays as needed

Working Conditions

• Must be able to lift or move up to 35 lbs

• Must be able to maintain a standing and/or sitting position

• Must be able to stoop, crouch, or bend

• Must be able to reach arms above or below shoulder height

• Possible exposure to bloodborne pathogens

Continue your career with Kootenai Health!
At Kootenai Health, you can continue learning, growing, and advancing. With 397 beds licensed on the main campus, two critical access hospitals, and more than 50 clinics, we offer an almost endless array of meaningful opportunities. Our Internal Recruiters are dedicated to providing personalized service to our team members. They are available to answer internal mobility questions and assist you in navigating options to transition and expand your career and skills.
If you're interested in learning more about other roles, inquiring about the internal hiring process, or better understanding career pathways opportunities, please contact the Internal Recruitment team. We look forward to assisting you in finding a position that meets your lifestyle, goals, talents, and current and future skills.
What to Expect after you transfer: If you change your title or department, you will receive a new badge. Badges are printed and available in Security on the Wednesday of the week following your transfer. Your benefits may change if your position status (FT, PT, or PRN) has been updated. Please talk with your Recruiter if you have any questions about your status and benefits. Those with a primary position as a PRN will receive per diem pay. Per Diem rates are tiered depending on number of years of employment. If you are moving into a new role, HR will provide you with a new job description to review and sign. HR will also request documentation for any new requirements for your position, including experience, education, licensure, certification, etc. If EPIC training is required for your role and you have not completed the required module for your position, please complete an EPIC Fast Track Attestation at If an advanced background check with Health and Welfare is required for your role and you have not completed one previously, you will need to complete the process before your transfer date.
Kootenai Health provides exceptional support for extraordinary careers. We value investing in our employees and look forward to supporting you to find a position that best meets your needs, passions, and goals!
Apply today! Please contact Stephanie by emailing . You can also contact the HR Front Desk at 208-625-4620 or email with any questions.
Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Skills Required