Job Description

Pay: $21.00/hr
The Hospitality Associate position is responsible for providing hospitality and catering services as a client site including conference room set-up, reception assistance and other general office support as needed (copy, mail and intake functions)
Job duties
(* denotes an "essential function")

• Check conference room and meeting scheduler throughout shift and make note of any changes to ensure meetings are set-up accurately.

*Set up conference rooms according to client's request, including audio/visual equipment, food, beverages, utensils, ice, etc.

• Clean up conference rooms after use and return property to vendors if necessary.

• Coordinate catering orders and beverage service for meeting, ensuring accuracy and timely delivery.

• Prepare coffee and other beverages in assigned kitchens each morning.

• Clean up coffee makers in each kitchen in the evening.

Communicate with supervisor or client on meeting request concerns or deadline issues.

• Greet and assist clients, visitors, and vendors with a high level of professionalism

Maintain inventory of catering supplies and order supplies as needed.
*Place orders for food and beverages for use during meetings
Assist in training new hires.

• Prioritize workflow.

Assist in process improvement ideas.
Answer telephone in hospitality center.
Adhere to Williams Lea Tag policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.
Must be able to lift up to 50 lbs. on a regular basis.
Provide back-up support to Reception and/or Office Services as needed.
Job qualifications
High school diploma or equivalent.
Previous experience in hospitality, office services or reception (law firm or professional services preferred)
Able to make independent decisions that conform to business needs and policy.
Strong interpersonal communication skills required.
Excellent organizational skills required.
Must be able to meet deadlines and complete all projects in a timely manner.
Strong attention to detail is required.
Must work well in a team environment.
Professional attire and demeanor required.
Good written communication skills.
Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Ability to work in a fast paced, high energy environment.
Ability to work on multiple projects simultaneously.
Ability to operate basic audio/visual equipment.
Professional telephone demeanor.
Ability to anticipate client's needs for meetings and events.
Must be self-motivated with positive can do attitude.
Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Skills Required