Job Description

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary:
The Horse Park Events Assistant helps ensure a great experience for all horse show attendees. This position assists the Horse Park Event Manager in providing event services to clients and patrons. These include using the reservation management system, online/phone/in-person reservations of event utilities, stalls, RV parking, and all orders related to Horse Park events.
This role pays an hourly rate of $15.00-$17.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until December 31, 2025.
About the Venue:
The Ford Idaho Center is the premier Multi-Event Complex in the Pacific Northwest. Attend a concert, convention, sporting event, trade show, or an equestrian show, and you will be treated to a first-class experience.
The Ford Idaho Center Horse Park hosts equestrian shows from mid-March to early November. The Horse Park hosts around 25 shows annually. With over 650 stalls, both covered and uncovered arenas, 104 full RV hook ups, 9 wash rack bays and 13 stock pens with a capacity of up to 800 head of cattle, the horse park is the premier equine facility in Idaho and western United States.
Responsibilities:

• Process and track all reservations & sundry items from horse park exhibitors, clients, and attendees by utilizing the RMS booking software.
• Process orders by running credit cards and logging all money received.
• Work closely with Horse Park Manager to coordinate check in/out process & day-to-day operation of the events.
• Responsible for accurately processing all reservation orders assigned for Horse Park events.
• Coordinate and customize Welcome Packets for Horse Park event campers/attendees.
• Provide show site support, audit stall & RV space usage, work the service desk during event, move-in, and move-out.
• Enter exhibitors into database, creates work orders and distributes automated reports to the appropriate staff.
• Research and solve customer service issues.
• Coordinate the fulfillment of guest services.
• Recommend and implement goals, objectives, and practices for providing effective and efficient customer service.
• Plan, service, and supervise the use of utilities, equipment and other exhibitor services.
• Maintain an active and positive relationship with internal and external partners.
• Assist Events Department when necessary.
• Provide excellent customer service assistance to internal and external clients.

Qualifications:
KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of operational characteristics of event management, including, but not limited to, needs of equine exhibitors/competitors at multipurpose facilities and customer service practices.
• Knowledge of methods, equipment, materials, and or other systems as they apply to facility events including, but not limited to basic booking space as it applies to reservation management.
• Basic mathematical skills.
• Basic computer proficiency and Microsoft Office products knowledge, to include: Word, Excel, and PowerPoint.
• Familiarity with hotel booking software or equivalent is preferred
• Familiarity with contract terminology.
• Familiarity with terminology used in entertainment and event venue settings.Establish and maintain effective working relationships with staff, contractors and facility users.

QUALIFICATIONS:

• Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.
• High School Diploma or equivalent GED.
• Experience with tradeshow and consumer show exhibitor services preferred.
• Experience with hotel booking software or similar preferred.

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Skills Required