Job Description

Kforce has a client that is seeking a Home Loan Phone Representative in Birmingham, AL. Overview: Our client, a leading regional financial institution, is seeking a Mortgage Home Loan Direct Center Phone Representative to join their team in Birmingham. This role is ideal for individuals with strong communication skills and a customer-first mindset who enjoy a fast-paced, phone-based environment. The representative will assist customers with mortgage inquiries, provide product information, and support the sales process by building relationships and driving engagement. Key Responsibilities:

• Manage a high volume of outbound and inbound customer calls related to home loan products and services
• Provide exceptional service by identifying customer needs and offering appropriate mortgage solutions
• Support customers throughout the home loan application process, ensuring accurate and timely communication
• Collaborate with internal teams to ensure efficient loan processing and follow-up
• Maintain detailed and accurate records of customer interactions within CRM systems
• Meet or exceed performance metrics related to call quality, productivity, and customer satisfaction

• High School diploma or GED
• Minimum of 6 months of experience in customer service, sales, banking, or a related field
• Excellent verbal communication and interpersonal skills
• Proficient in computer use, including Microsoft Office and CRM tools
• Strong organizational and time management skills
• Ability to work effectively both independently and as part of a team

Preferred Qualifications:

• Associate's or Bachelor's degree in Business, Finance, or a related field
• At least 1 year of experience in a sales-related or call center environment
• Familiarity with Salesforce or similar CRM platforms

Additional Details:

• This is a contract-to-hire opportunity offering long-term potential for the right candidate
• The client provides all necessary technology and equipment
• Candidates must be local to the Birmingham area or willing to work onsite as required

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Skills Required