Job Description

RESPONSIBILITIES

:



Responsible for the timely pickup and delivery of all customer orders within assigned area, while maintaining customer expectations. Ensure efficient utilization of local preferred carriers, and proper shipping equipment.



Direct and schedule local WG carrier's work. Notify carriers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor carriers' activities and performance.



Identify and resolve daily service and scheduling issues. Inform and escalate service issues to HD/FM Supervisor as appropriate. Maintain timely and professional communication with Stores on issues impacting service and overall performance.



Effectively communicate with carriers and stores on a regular and timely basis regarding issues impacting the customer and/or their service expectations.



Accurately prepare and process data and paperwork including but not limited to maintaining shipment BOL's and other documentation in the TMS and confirm freight rate quotes, type of service and confirm store's initial Sales Orders (SO) from NetSuite-ERP system. Work closely with WG carriers to update all milestones of the shipment information from BOL issuance, contact and scheduling with customers, notification to stores of pick up and final delivery to customers' timeline into the Kuebix, TMS system, real time.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





While performing the duties of this job, the employee must have ability to stand for long periods. Is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.





The employee must be able to lift and/or move up to 50 pounds repeatedly.



Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





While performing the duties of this job, the employee may be occasionally exposed to heat and/or humid conditions.





This job description is intended to describe the essential functions and general content of the requirements for the position. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to change the functions and responsibilities of this position as necessary, at any time.

EDUCATION/EXPERIENCE:

High School Diploma or Equivalent. Minimum of 1 year experience in high volume Shipment order management and booking deliveries with designated carriers.

GENERIC SKILLS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Regular attendance and punctuality are required as a full-time employee in order to perform all the essential functions.





The requirements listed below are representative of the knowledge, skill and/or ability required.


Proven experience in shipment booking or transportation dispatch preferred.

Skill in the analysis and re-engineering of systems, processes, and procedures.

Skill in organizing resources and establishing priorities.

Records maintenance skills to include database development and management.

Ability to develop, evaluate, and edit the content, structure, and format of a range of written materials.

Advanced verbal and written communication skills.

Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Competency in NetSuite, Transportation Management System (TMS), and Microsoft Office, Excel and Teams

Works well under pressure and can keep up with priorities established by supervisor.

This role is a FT role at Franklin, TN, the schedule is 8:00 am to 5:00 pm, Tuesday to Saturday.

The Home Delivery-FM-Coordinator is responsible to Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to preferred White-Globe (WG) local carriers around the country to support the F9 Shipments from Store to Customer's homes. This role will monitor product movements and resolve delivery and scheduling issues. Properly use the Kuebix transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.


This role is located at Franklin, TN, it is a 40-HR week, schedule is from 8:00 am to 5:00 pm Tuesday to Saturday.