Job Description

Home Care Coordinator-Scheduler



We provide non-medical services that allow clients to live more independent lives at home - wherever home may be. The Lead Home Care Professional reports directly to the franchise owner and is part of a small and growing team.





We are looking for the right person who can help grow our business and be a valuable team member. Vital components of this position include active engagement with caregivers and building relationships with our clients. The successful candidate will be an energetic professional with a positive can-do attitude and an effective communicator who is eager to help make a difference. We will help position the candidate to be successful in the role with training and a collaborative environment. This role provides opportunity for advancement and growth.



For the right individual, the role can be rewarding with an opportunity to make an impact. If this sounds like it could be a fit, then we encourage you to apply.

Responsibilities and Duties:

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Be a reliable contact for care providers and clients, with active communication and problem-solving



Document client and caregiver key points in scheduling software



Provide exceptional caregiving to clients and mentor other care providers



Assist with client intake and assessment process



Responsible for client and caregiver schedules and caregiver availability



Develop and maintain positive relationships within the healthcare and referral community



Take initiative and can think outside of the box to find possible solutions and to act on them



Ability to be "on call" after normal business hours



Maintain confidentiality of all information pertaining to employees and clients



Perform other functions as appropriate and helpful towards team, client, and organization objectives

Requirements:

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Experience in home care or home health agency or relatable experience required



Strong communication skills, active listening and phone skills required



Be an integral team member to shape our positive office culture



A minimum of 2-years of experience in an office is required - prefer those who have worn many hats



Ability to use office technology applications for operational effectiveness and efficiency



Some College is preferred



Ability/Willingness to work an on-call rotation



Job Type: Full-time

Skills:

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Positive, customer-focused attitude with a caring phone presence



Outcomes and experience improvement focused - enjoys making a difference



Willingness to lean in, to be curious, to help and to take initiative



Excellent written and verbal communication skills



Strong organization skills and prioritization skills with the ability to pivot focus



Proficiency in Microsoft Office/Word, Excel and/or Google Docs, Sheets, Calendar



Experience with scheduling preferred



Experience with CRM (customer relationship management) system preferred

SYNERGY HomeCare Compensation and Benefits:

Career Advancement Opportunities Salary $35,000-$45,000 Performance based profit sharing pay structure Eligible for administrator on-call bonus Direct deposit Holiday pay Training modules and educational opportunities * Employee recognition programs