Job Description

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

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Department of Health and Human Services (DHHS)

Social Service Program Manager


Opening Date: November 20, 2025


Closing Date: December 5, 2025


Job Class Code: 5094


Grade: 28 (Supervisory)


Salary: $64,334.40 - $91,332.80 per year*


This is inclusive of a 1.00% recruitment and retention stipend
Position Number: 20002-4757


Location: Augusta

This position allows for partial telework with management approval.

Core Responsibilities:

This position directs and oversees the day-to-day licensing, survey, and complaint investigation activities of the Home and Community Support Service (HCSS) program. Responsibilities include working with key stakeholders at the State and national level to ensure program requirements are congruent with other state and national standards for quality and safety. This position helps to develop and implement policies and initiatives in support of agency goals and objectives. This position may supervise a combination of professional, technical, and clerical staff.


This position also:


Monitors the HCSS complaint process to ensure appropriate triaging and assignment of complaints. Evaluates and counsels staff regarding work performance and identifies training needs for assigned staff. Ensures consistency regarding regulatory interpretation and survey process among team members. Participates in the development and ongoing review of the annual budget for the program. Develops performance improvement initiatives and standard operating procedures and engages in strategic planning for the HCSS program. Participates in rule revision and development for the HCSS program. Coordinates with DHHS offices regarding HCSS programs and requirements.

Minimum Qualifications:

Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree. At least three (3) years of the required experience must be in a supervisory and/or administrative capacity. Equivalent related work experience may be substituted for education on a year-for-year basis.

Preferred candidates will ALSO have:

o Demonstrated critical thinking skills


o Demonstrated ability to ability to meet deadlines, including demonstrated organizational skills


o Demonstrated excellent verbal, written, and interpersonal skills


o Experience using databases and Windows products


o Demonstrated attention to detail


o Knowledge of HCSS programs, settings and systems


o Knowledge of investigation methods and techniques

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.


The mission of the Division of Licensing and Certification (DLC) is to ensure that Maine's citizens receive quality and effective health care and social services by developing and applying regulatory standards that help people have safe and appropriate outcomes.

Application Information:

For additional information about this position please email Heather Hyatt, Associate Director, at Heather.Hyatt@Maine.gov


To apply, please upload a resume and cover letter with your application. In your cover letter, explain how you meet the Minimum Requirements above, and describe any of the "Preferred candidates will ALSO have"attributes that you possess.

Applications submitted with cover letters that do not address the information required above may not be considered for this vacancy.
Please submit all documents or files in PDF or Word format.


To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto--"Dirigo" or "I lead"--as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

Work-Life Fit

- Rest is essential. Take time for yourself using

13 paid holidays, 12 days of sick leave

, and

3+ weeks of vacation leave

annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage

- The State of Maine pays

85%-100%

of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Health Insurance Premium Credit

- Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

Dental Insurance

- The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).

Retirement Plan

- The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

Parental leave

is one of the most important benefits for any working parent. All employees who are welcoming a child--including fathers and adoptive parents--receive

six weeks of fully paid parental leave

. Additional, unpaid leave may also be available, under the Family and Medical Leave Act .
State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about

additional wellness benefits

for State employees from the Office of Employee Health and Wellness .


Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.