Job Description

Description

POSITION SUMMARY:



The HOA coordinator is responsible for handling the HOA process from start to finish. The primary goal is to provide exceptional customer service while efficiently removing HOA as a blocker to installation within the bounds of prescribed HOA process guidelines.





ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:



Conducting research to identify HOA requirements and application process


Assembling all documents required for HOA approval


Communicating with homeowners, Sales Reps, and HOA's through various mediums; phone calls, text, and email


Coordinate with various departments for customer resolutions


Take extreme ownership of customer issues and see through to resolution


Understand company and department goals and KPIs. Ensure workstreams are aligned


Provide feedback to management regarding processes, tools, and best practices


Perform other assigned duties








QUALIFICATION REQUIREMENTS:





Education & Certifications:



High School Graduate, GED or equivalent






Experience:



Office or clerical experience preferred


Advanced computer skills
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.