Job Description

Key Responsibilities:

Provide desktop/laptop/thin client support both desk-side and remotely.

Install, patch, and troubleshoot Windows 7/10.

Troubleshoot issues with Microsoft 2019 and Office 365 products.

Configure and troubleshoot Windows networking (TCP/IP).

Escalate issues to next-level support or management as appropriate.

Troubleshoot issues with Microsoft Edge and Google Chrome.

Provide support using remote tools.

Install and troubleshoot a variety of in-house developed and third-party software.

Troubleshoot desktop and network printer issues.

Support Google Workspace products.

Support Apple devices (iPad, iPhone).

Understand and support Microsoft Active Directory (client-side).

Implement hard drive encryption, preferably using Bitlocker and McAfee.

Modify system registry as needed.

Qualifications:

Required Experience:

4 years of experience in PC support (desktop/laptop/thin client).

4 years of experience with Windows 7/10 installation, patching, and troubleshooting.

4 years of experience troubleshooting Microsoft 2019.

4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.

4 years of experience escalating issues to next-level support/management.

4 years of experience troubleshooting Microsoft Edge and Google Chrome.

4 years of experience providing support with remote tools.

4 years of experience installing and troubleshooting a variety of software.

Experience in support of Microsoft Office 365 products.

Experience in Apple device support (iPad, iPhone).

Thorough understanding of Microsoft Active Directory (client-side).

Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience:

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

Education:

Preferred: 4-year degree or equivalent technical study.

Certifications:

Industry certifications (A+, Network+, MCP, etc.)

Communication:

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

Skill

Required / Desired

Amount

of Experience

Industry certification (A+, Network+, MCP, etc)

Required

4

Years

4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

Required

4

Years

Experienced in PC (desktop/laptop/thin client) support - both desk side and remotely

Required

4

Years

Windows 7/10 installation, patching, and troubleshooting

Required

4

Years

Ability to troubleshoot issues with Microsoft 2019

Required

4

Years

Windows networking TCP/IP Configuration and troubleshooting

Required

4

Years

Escalate issues to next level support and or management accordingly

Required

4

Years

Ability to troubleshoot issues with Microsoft Edge and Google Chrome

Required

4

Years

Demonstrated experience providing support with remote tools

Required

4

Years

?

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software

Required

4

Years

Troubleshoot desktop and network printers issues

Required

4

Years

Experienced in Google Workspace products

Required

4

Years

xperience in Apple device support (iPad, iPhone)

Required

4

Years

Experience with hard drive encryption - preference for Bitlocker and McAfee

Required

4

Years

Ability to modify system registry

Required

4

Years

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Work Location: In person