Job Description

JOB SUMMARY:

Provides operational user support, training, customer service and assistance to all departments. Coordinates issue resolution with financial / records systems and clinical software system provider.

Schedule:

1.0FTE (40 hours)

Mon-Fri

Compensation:

$ 20.00/hr + DOE

Robust Benefits Package

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

Responsible for answering the help desk phone, and assigning tickets to support staff Responsible for triaging and assigning work orders that come in via email Assists in maintaining user's credentials IT procurement and vendor relations Coordinate the IT components of new employee and new provider on-boarding Manage and schedule resources for IT training Telemedicine co-site facilitator Initiate, monitor, log, and distribute reports and data. Develop and maintain procedures for all of these duties Supports other duties as assigned

ADDITIONAL RESPONSIBILITIES:

Monitor and track IT systems Timely communication to all customer inquiries Keeps users informed about the status of their incident or inquiry Assist with Information Systems projects as assigned

QUALIFICATIONS (Required):

High school diploma or equivalent Customer focus Previous experience in similar role, or customer-focused support role Proficiency in basic computer skills, Microsoft Office applications Excellent written and verbal communication skills

ADDITIONAL DESIRABLE QUALIFICATIONS:

Experience in support CRM system - BMC Track-IT! Preferred * Experience with or knowledge of Microsoft Active Directory