Job Description

Job Summary:

Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on?boarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.

EXPERIENCE-

Required Qualifications & Skills:

3 Years:Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).

2 Years:Experience working with customers across all levels of technological proficiency.

2 Years:Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems

1 Year:Experience with Active Directory

1 Year:Experience with cloud platforms and technologies like Microsoft Azure

1 Year:A strong desire to grow and advance within an organization with an opportunistic landscape

1 Year:A strong desire to grow and advance within an organization with an opportunistic landscape

Position Details:

The primary work location(s) will be at

Office of Court Administration, 205 W 14th St, Austin, TX 78701

. The working position is

On Site

. CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred. Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months). Services are expected to start

12/01/2025

and are expected to complete by

07/01/2026

. Total estimated hours per Candidate shall not exceed

1000

hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing. Services shall be provided during normal business hours unless otherwise coordinated through the

Office of Court Administration

. Normal business hours are Monday through Friday from

8:00 AM to 5:00 PM

, excluding State holidays when the agency is closed.

S# OCANov25HD*

Job Types: Full-time, Part-time

Pay: $22.99 - $27.68 per hour

Experience:

Microsoft Office Suite, Windows 10, and Adobe products: 2 years (Required) Troubleshooting information systems: 2 years (Required) Active Directory: 1 year (Required) cloud platforms and technologies like Microsoft Azure: 1 year (Required)
Location:

Austin, TX 78701 (Required)
Work Location: In person