Job Description

IT Operations Specialist

Las Vegas, NV (5 days in office)

Contract Role

Shift: Contractors will initially work during the Day, 9:00am to 6:30pm. However, the shift will rotate to cover weekends and evenings.

My client is looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment in Las Vegas, NV. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.

Core Focus Areas:

Shadowing and documenting live operational workflows, dependencies, and system interactions

Mapping technical processes and identifying bottlenecks or inefficiencies

Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows

Drafting clear process documentation and improvement recommendations

Communicating findings to both technical and non-technical stakeholders

Key Requirements:

Strong technical documentation and analytical capability

Excellent communication and interpersonal skills

Prior hands-on experience in at least two of the following:

Windows workstation support

Real-time operations or command-center environments

TCP/IP networking or systems administration

Web application or infrastructure troubleshooting

Preferred Qualifications:

Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment

Familiarity with monitoring tools, cloud diagnostics, or automation platforms

Comfortable collaborating with DevOps / Infrastructure teams

5+ years of relevant technical experience

Environment & Requirements:

Onsite role in Las Vegas, NV (secure facility; background check required)

Fast-paced, mission-critical operations center supporting real-time systems

Job Type: Contract

Pay: $35.00 - $40.00 per hour

Expected hours: 40 per week

Work Location: In person