Job Description

-

Must live near or relocate to New Hampton, IA, or surrounding area -

Precision of New Hampton

is looking for a new

Help Desk Associate

for our office and manufacturer area. This role will consist of assisting in day-to-day operations at Precision, including but not limited to; Printer Support, Remote Desktop Support, VoIP support, Minor Network Support, Desktop Support, and Peripheral support.

Responsibilities

Provide desktop support for our CSRs running Windows 10 & 11 Supporting a wide range of printer hardware, networked and tethered Working on, and figuring out PC hardware issues Computer Imaging for new employees Communicating with employees on issues they may be having, or things they may need Diagnosing minor network issues Fixing and maintaining peripheral hardware issues, as well as VoIP support for our desk phones Assisting the IT Manager when needed

Requirements

At least one year of experience in a help desk/desktop support role Windows Administration Active Directory/SMB Basic understanding of networks (DHCP, DNS) Some experience with remote desktop tools (Preferably ConnectWise and/or RDP) Experienced with computer hardware and troubleshooting Comfort with communicating with our third party partners for aiding in technical assistance

Nice-to-haves

Linux Administration (Debian/Ubuntu) Knowledge and experience with Proxmox and PBS (or tools like KVM/QEMU) Two-year (associates) degree in Information Technology Understanding and programming desk phones (Yealink/Polycom) Experience with Python for scripting/automating Understanding databases such as MySQL/Postgres Experience with the Ansible/AWX platform Zabbix Dashboard and SNMP understanding Certifications such as a CompTIA A+ (Or similar) are always a plus!


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