Job Description

If supporting local and field users is a skill of yours, apply to Robert Half\'s opening for a Help Desk Analyst and be part of a rapidly expanding company in the Service industry. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the South Burlington, Vermont area and is a short-term contract / temporary opportunity.

Responsibilities

- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

- Identify recurring technical issues and propose solutions to address the root of the problems

- Independently investigate and implement solutions to technical issues

- Manage correspondences on technical help tickets submitted via phone, email, and walk-ups

Requirements

- 3+ years of prior experience

- Background in user administration and bug fixing in a client server environment

- Familiarity with basic networking concepts

- Good understanding of IT support ticketing systems

- Azure AD Connect experience desired

- Deep understanding of Azure Active Directory

- Command of Migration

- Active Directory experience

- Proven experience in installing and configuring operating systems, networked and local printers, and business applications

- Strong problem-solving skills

Robert Half