Job Description

ProScan Imaging is seeking a full-time, Healthcare Services Coordinator for our Northern Kentucky location.

General Description:

Provide scheduling support for medical imaging by answering incoming telephone calls.

Duties and Responsibilities of this Level

Answer patient calls efficiently ensuring accurate registration, appointment scheduling, safety screening Discuss Insurance benefits, as well as the patient's financial responsibilities. Pleasant and accurate response to patient's questions and needs by editing, canceling or re-scheduling appointments Identify and escalate priority issues to the appropriate manager(s) Perform additional duties as assigned

Required Qualifications at this Level

Education:

High School diploma or equivalent

Knowledge, Skills, and Abilities:

Excellent customer service skills and attitude

Ability to work under extreme pressure in a fast-paced Call Center

Knowledge of medical terminology

Excellent attention to detail

Excellent written and oral communication skills

Computer, telephone, fax machine utilization

Knowledge of HIPAA rules and regulations

Physical Demands:

Reading/Seeing/Writing -

Requires the ability to read written communication. Employee must be able to write legibly as well as possess eye-hand coordination and manual dexterity to perform typing functions and operate appropriate equipment.

Speaking/Hearing -

Ability to communicate effectively with all ages of patients, families and/or significant others, physicians, co-workers, third-party payors and others requiring appropriate information as it pertains to the services provided by ProScan and the Central Billing Department. Must be able to communicate on a one-to-one basis using appropriate grammar, vocabulary and word usage. Requires clear speech and auditory acuity.

Body -

Moderate physical demands due to prolonged sitting. Some bending and stretching required. Able to move independently. Must be able to move objects and boxes of supplies, weighing up to 20 pounds.

Job Type: Full-time

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance
Education:

High school or equivalent (Required)
Experience:

Customer Service: 1 year (Required) Medical terminology: 1 year (Required)
Work Location: In person