Job Description

At Rezilient, we're reimagining how primary and specialty care are delivered, making them more accessible, connected, and patient-centered than ever before. Through our hybrid CloudClinic model, we bring together in-person Medics and Care Teams with virtual Providers to deliver timely, tech-enabled care. By removing barriers to access and creating seamless integration between physical and digital care, we're building a healthcare experience that's as modern and data-driven as it is personal and human.


We're seeking a highly motivated Health System Implementation Project Manager to lead customer onboarding, drive operational efficiency, and support strategic growth across our partnerships. This role blends project management, technical implementation, and cross-functional collaboration. The ideal candidate will oversee the coordination of health system launches, manage implementation reporting, and ensure seamless go-lives while navigating complex clinical and operational environments.


If you're passionate about healthcare innovation and thrive in dynamic, fast-moving environments that demand clarity, collaboration, and structure, this role offers the opportunity to make a meaningful impact in Rezilient's hybrid care delivery model.

Key Responsibilities

Health System Onboarding & Implementation

Lead end-to-end implementation for new health system partners, managing all planning, coordination, and launch activities. Develop detailed project timelines, milestones, and accountability frameworks, ensuring on-time delivery. Serve as the primary implementation lead between Rezilient and external partner teams, coordinating clinical, operational, and technical workstreams. Partner closely with internal teams (Engineering, Clinical Operations, Product) to align system integrations, workflows, and go-live readiness.

Cross-Functional Coordination

Manage complex projects involving multiple internal and external stakeholders, including health system executives, clinical teams, and vendor partners. Collaborate across Clinical, Engineering, and Operations to ensure alignment on timelines, deliverables, and risk mitigation. Proactively identify issues or roadblocks, formulate solutions, and drive swift resolution with clear communication and ownership. Maintain visibility across all implementation projects and provide structured updates to leadership.

Technical & Data Integration

Support the integration of Rezilient's platform within partner ecosystems, ensuring alignment with EHR systems, data interfaces, and workflow automations. Coordinate technical requirements, data exchanges, and testing activities with engineering and data teams. Maintain documentation for system configurations, workflows, and post-launch support plans.

Reporting & Continuous Improvement

Create and maintain dashboards and reports tracking implementation progress, partner satisfaction, and go-live readiness. Analyze key performance indicators and surface insights that improve implementation efficiency and partner experience. Support the evolution of standardized implementation frameworks, documentation, and playbooks to scale future health system launches.

Requirements

Qualifications

Required

3-5+ years of direct experience managing health system or enterprise healthcare technology implementations. Bachelor's degree in Business, Operations, Healthcare Administration, Information Systems, or a related field. Proven ability to coordinate large-scale, multi-stakeholder projects involving clinical, technical, and operational teams. Strong understanding of healthcare workflows, EHR systems, and interoperability concepts (FHIR, HL7, etc.). Exceptional project management, communication, and stakeholder management skills. Demonstrated ability to navigate ambiguity, manage competing priorities, and deliver results in dynamic environments. Proficiency with project management and CRM tools (e.g., Asana, Jira, HubSpot, or similar). Highly organized and proactive, with strong attention to detail and follow-through.

Preferred

Experience with digital health, health-tech, or hybrid care delivery organizations. Familiarity with data integrations, workflow automation, and cross-platform system launches. Background working with technical and clinical teams to deploy healthcare technology solutions. * Knowledge of HIPAA, SOC 2, and healthcare data compliance standards.