This role will be remote first. The person who fills this role must be within a commutable distance to the Best Buy Health caring center in Novi MI, San Antonio TX, Reno NV.

As a Retail Activations Representative you will take inbound customer calls for device activation, listen to and answer customer questions, and ensures that every customer has a positive experience with Best Buy Health. You will make the best recommendation for products, plans, and value-added services that can sometimes even save a customer\xe2\x80\x99s life. A successful team member will fully explain the benefits and value of our life-saving products and services. We\xe2\x80\x99re looking for candidates who excel at problem solving, kind and direct communication, and are performance driven.

What you\xe2\x80\x99ll do

• Respond to a high volume of inbound calls from retail customers, providing relevant and accurate information on products and services
• Answer customer questions and provide appropriate solutions
• Present and sell new products and additional value-added services
• Maintain performance based on goals and objectives
• Maintain strong knowledge of all wireless products, accessories, pricing plans, promotions, and service features offered
• Receive back to back calls while maintaining excellent verbal/interpersonal communications skills.
• Strong customer service skills
• Ability to work in a fast-paced environment
• Professional, energetic and positive attitude.

Basic Qualifications

• Minimum of 6 months experience in sales/retail activations or another environment with a strong customer focus

Preferred Qualifications

• Computer skills including typing and prior experience using Microsoft Office Suite
• Ability to meet and/or exceed sales quotas

What\xe2\x80\x99s in it for you
We\xe2\x80\x99re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us
At Best Buy Health our mission is to help enrich and save lives through technology and meaningful connections. Today more than one million customers use our health and safety products and lifesaving services which provide peace of mind, encourage independent living, and even save lives. The Retail Activations team sits within the Direct Sales team and directly supports our mission by helping our valued customers. This team receives 100% inbound customer calls from customers who purchased a Lively device at a retail location and need support activating their device. The Retail Activations team is supportive, fast-paced, and dynamic. If you want to develop your sales skills, while making an impact and having fun, then the Retail Activations Representative role is an excellent opportunity.

As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We\xe2\x80\x99re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.\xe2\x84\xa2

As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE

Reasonable Accommodation

Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at talent.acquisition@bestbuy.com.

Learn more about: Online \xe2\x80\x9cKnow Your Rights\xe2\x80\x9d Posting, Pay Transparency Nondiscrimination Provision and Employee Rights \xe2\x80\x93 Executive Order 13496 HERE