Job Description

Job Code /

Job Title

1029

Health Programs Coordinator

Position Overview

FLSA Status

Hourly / Non-exempt

Department

Administration

Reports to

Director of Patient Advocacy

Management Position

No

OSHA Classification

Category 2

Last Reviewed & Updated:

Position Details

Summary/Objective

The Health Programs Coordinator will be responsible for assisting in planning, implementing, and evaluating comprehensive health education and health promotion programs. Health education and health promotion programs will be designed to promote and improve patient and community wellness, encourage healthy behaviors, and reduce health risks through education and support. Through collaboration with other departments and subject matter experts, this role will work to deliver effective and preventive health programs to meet the needs of the organization with long term improved health outcomes of the patients and communities that we serve. The Health Programs Coordinator will play a key role in promoting health and well-being through education and advocacy.

Essential Functions

Assist in Program Planning & Development

+ Assess community or organizational health needs and what hinders positive health outcomes.
- Assessment development may include survey work, focus group facilitation, and data analysis.
+ Work with other departments and subject matter experts to design targeted health promotion programs (e.g., smoking cessation, nutrition, mental health, physical activity).
- Health promotion programs may include curriculum/presentations, surveys, handouts, and other program materials to raise health literacy and enhance the health efficacy of patients.
+ Set goals and measurable objectives based on public health guidelines and organizational needs.
+ Create education materials for patient and provider consumption by gathering, compiling, and synthesizing evidence, research-based, and scientifically sound information.

Assist in Implementation

+ Collaborate with appropriate leadership and staff in developing health awareness programs and events that are evidence-based and supportive of individual or community health needs.
+ Organize health education workshops, campaigns, and events in accordance with patient and community needs.
+ Coordinate logistics like materials, venues, facilitators, and guest speakers.

Assist in Evaluation & Reporting

+ Collect data to evaluate program effectiveness (e.g., surveys, participation rates, health outcomes).
+ Analyze results and prepare reports to improve future efforts.
+ Track key health metrics or behavior changes over time.

Community Education

+ Collaborate with other departments within the organization and community agencies to create and deliver prevention services and educational opportunities.
+ Deliver presentations or health education sessions

Centering

+ Assist in planning and organizing centering group sessions.
+ Assist in recruiting patients into the program through direct interactions and targeted outreach.
+ Assist with data collection and report preparation.

Administrative Duties

+ Assist in maintaining records and documentation for accountability and reporting.
+ Assist in maintaining education page on intranet (ENGAGE)
- Update education calendar.
- Monthly post highlighting education.
- Update other content as needed.

Quality

+ Assist in evaluating the effectiveness of education and workshops.
+ Collaborate with both clinical and nonclinical teams to assist with quality assurance and improvement initiatives.
+ Assist in monitoring quality measures to identify opportunities to improve health outcomes through education and initiatives.
Assist in creating patient education to raise health literacy and improve self-management in line with the Patient Centered Medical Home (PCMH) Model.
+
These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.

Competencies

Planning and strategic foresight Responsible Decision Making Integrity and accountability Innovation and creativity Adaptive and flexible Leadership, teamwork, and conflict resolution Professionalism and work ethic Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be frequent for this position.

Required Role Qualifications

Bachelor's degree in Public Health, Health Sciences, or Education Mental Health First Aid (MHFA) certified within 12 months of hire

Preferred Role Qualifications

Two years of experience working within a healthcare setting.

Required Skills

Ability to analyze situations and solve problems at strategic and tactical levels Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors Practiced at organization and planning Employ Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail Receptive and responsive to feedback Excellent verbal and written communication skills Time management, prioritization, and sense of urgency
Proficient with Microsoft Office Suite or related software

Physical, Visual, and Audible Requirements

Physical Requirements

Activity

Occasionally (1 -33%)

Frequently (34-66%)

Continuously (67-100%)

Sitting




X



Walking




X







Standing




X







Bending


X







Squatting/Crouching


X







Climbing


X







Kneeling


X







Twisting/Turning


X







Hand dexterity/Fine Motor Manipulation




X



Lifting 0 - 50lbs


X







Lifting 50+lbs


X







Carrying 0 - 50lbs


X







Carrying 50+lbs


X







Pushing 0 - 300lbs


X

Visual & Audible Requirements -

Employee mark an "x" for "YES" or "NO"

Activity

Yes

No

Can see without corrective eyewear







Can differentiate colors/see color differences clearly







Can hear without hearing assistance







I acknowledge that I may be exposed to infectious and contagious diseases. I acknowledge that I may be in contact with patients under a wide variety of circumstances. I acknowledge that I am able to handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures. I acknowledge that I may occasionally subject to irregular working hours. I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.



* Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the job.