Job Description

At Alight, we believe a company\xe2\x80\x99s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to \xe2\x80\x9cBe Alight.\xe2\x80\x9d

It\xe2\x80\x99s why we\xe2\x80\x99re so driven to connect passion with purpose. Our team\xe2\x80\x99s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

We are now hiring ambitious, motivated Health Pro Consultants to work in our team focused, premier healthcare navigation business. In this role, you will be leveraging acquired knowledge to deliver high quality customer interactions that are consultative and lead to better healthcare outcomes. Through this role, you will have the opportunity to positively impact the lives of employee customers and their families, while driving increased benefit satisfaction and reducing healthcare spend for their employers.

We Offer You

A competitive total rewards package, continuing education & training, and tremendous potential with

a growing worldwide organization:

• A full Benefits Package, starting on your first day of employment
• Health, Dental, Vision, Life Insurance and more.
• A 401k plan that includes a corporate match.
• Paid Time Off

• Three weeks (15 days) of paid vacation
• Ten paid holidays per calendar year (8 fixed and 2 floating)
• 6 paid wellness days

• Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of the Healthcare Industry!

As a Health Pro Consultant, you can expect the following:

• When you start, you will receive up to 4 months of extensive health care training, ranging from basic health care terminology to advanced medical procedure cost analysis, to ensure you are equipped to consult members on complicated healthcare matters. This includes understanding medical, dental, vision, and voluntary benefits.
• Alight provides a collaborative environment that embodies and holds the following stated values close to heart: Be Alight, Champion People and Grow With Purpose.
• You will serve as a patient advocate daily by representing the patient from all angles of the healthcare industry, including provider research, high-quality care recommendations, cost comparisons, and medical bill processing analysis. This research involves using trained methodologies, navigating internal tools and applications, as well as making external phone calls, partnering with insurance carriers and providers to resolve customer requests.
• The scope of work is dedicated at the employee level and you will have the opportunity to help clients on complex healthcare issues by taking incoming calls via a call center application while simultaneously completing research and communicating with customers directly.
• You will be responsible for utilizing exceptional communication and problem solving skills to understand and solve complex client needs, resulting in a better experience for the employee\xe2\x80\x99s entire healthcare journey.
• Beyond your initial training, you will be aligned to client accounts to not only support their employees, but to also share insights back to the client to help them drive forward their benefits strategy

Required Qualifications:

• Bachelor\'s degree
• You must permanently reside in one of the following states: Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
• Proficiency in MS Office Suite
• Ability to work effectively in a team environment
• Exceptional verbal and written communication skills- Can articulate and convey complex concepts both verbally and in writing
• Strong ability and desire to learn continually in a changing environment
• Ability to manage challenging tasks and multiple projects effectively
• Address customer requests to ensure that contract service levels and objectives are met
• Exceptional critical thinking and problem-solving skills
• Strong reasoning and analytical skills
• Ability to efficiently organize work activities to meet deadlines
• Passion to provide the highest level of client satisfaction
• Ability to receive and immediately apply constructive feedback to improve service delivery
• Passion for helping others and develop relationships based on empathy and trust.

Preferred Qualifications:

• Previous healthcare setting experience
• Previous benefits and/or HR experience
• Previous call-center/customer service experience
• Permanent resident in one of the following states: Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight\xe2\x80\x99s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we\xe2\x80\x99re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Please note, this job description does not restrict management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate\xe2\x80\x99s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $35,600.00/year (for full time employees) and the estimated maximum base salary for this role of $56,600.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Alight