Job Description

Role Details

Type of Support:

Live chat, phone, email

Contract Duration:

Full-time

Training Schedule:

Monday - Friday, 9:00 am - 6:00 pm ET (7-week duration)

Work Schedule:

Work schedule will be assigned after training

Work Type and Location:

Remote: Atlanta, Georgia

Expected Start Date:

November 24, 2025

In-Person Final Interviews:

Either November 7th or November 10th

About Us

Crescendo

represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.



More than that, Crescendo is about people. We don't just connect talent with opportunity--we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let's build the future of customer experience together.

The Role

Be part of the team raising the bar for healthcare support in the U.S. As an omnichannel

Health Insurance Support Specialist

, you'll be the trusted guide for patients, providers, and partners--helping them navigate everything from billing and payments to insurance verification, account access, payouts, and credentialing. You'll provide support across email, chat, and phone, turning complex issues into clear, reliable solutions. Every interaction is a chance to build trust, deliver real impact, and show what customer experience looks like when people and expertise lead the way.

What You'll Actually Do

Healthcare Benefits Mastery:

Navigate complex insurance verification, billing disputes, and benefit explanations with precision and empathy

Account Management Excellence:

Handle credentialing inquiries, contract questions, and account access issues that other support teams fumble

Multi-Channel Support:

Master phone, chat, and email interactions--because real support happens wherever customers need it

Problem Resolution:

Troubleshoot platform issues and facilitate critical communication between patients and providers

Compliance Leadership:

Maintain strict HIPAA standards while delivering exceptional service (because cutting corners isn't an option)

Process Innovation:

Surface friction points and propose solutions that actually improve the customer experience

What We Expect From You

Location:

U.S.-based only, tied to your designated state

Healthcare/Insurance:

Benefits, billing, and verification experience

BPO or call center experience:

Prior experience gives you a strong advantage

HIPAA compliance:

One strike policy on protected health information mishandling

Tech-Savvy:

Multi-system proficiency, troubleshooting, fast learner

High-Volume Support:

Handle heavy queues with empathy and professionalism

Conflict Resolution:

Own tough cases and see them through

Communication:

Active listening plus clear, trusted written and verbal delivery

Here's What's On the Table

Take on challenges that actually move the needle in an industry ready for change. Earn fair pay while gaining valuable experience and opportunities to grow your career. Enjoy remote work with the focus and flexibility to do your best work. Grow in an environment that rewards ambition and sharp execution. Thrive in a team environment where collaboration is the foundation of your success.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

Care for others:

Empathy is a key driver. When people thrive, so does the mission.

Embrace growth:

Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.

Manifest trust:

Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.

Take ownership:

Bold choices with integrity at the core--that's how impact lasts.

Be humble:

Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo

is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.


To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.


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