Job Description

SUMMARY

Resort Pool Lifeguards provide a welcoming environment for Grand Traverse Resort and Spa guests, members, and residents within all pool areas. This position ensures guest and member safety by enforcing pool rules, promptly addressing potential hazards, and maintaining a clean and organized environment. Lifeguards constantly surveil the pool area and respond proactively to hazardous and emergency situations.



ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond and aid distressed persons using rescue techniques and equipment, contacting emergency medical personnel in case of serious injury Monitor pools and surrounding recreation areas to detect hazards, disturbances, safety infractions, and enforce pool rules Maintain cleanliness of the pool and surrounding areas Maintain an open line of communication with the supervisor and all management Relay guest concerns to management or appropriate administrator Be knowledgeable about the Resort, Club, and Spa facilities to encourage member recognition and loyalty Maintain excellent service oriented relationships when working with internal and external customers Ensure personal accountability for all work duties, assignments, and performance expectations Provide and receive feedback in a positive manner; earn respect by consistently displaying a positive attitude and working cooperatively with others Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment Adhere to uniform and personal appearance standards set forth by the Employee Handbook Exemplify and model the GTRS Core Values Adhere to and ensure employee accountability for GTRS policies, procedures, and standards; comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA Other duties as assigned; this job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.

OTHER SKILLS AND ABILITIES

Ability to continuously monitor guests, water conditions, and the surrounding environment to identify potential hazards and respond quickly Ability to multitask effectively in a fast-paced environment, managing multiple responsibilities and tasks while maintaining accuracy, organization, and attention to detail Receive and provide feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example Effective time management skills when completing assigned tasks Excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand Motivated; positive attitude and ability to perform effectively under high pressure/volume

EDUCATION/EXPERIENCE/REQUIREMENTS

15 years of age or older with a valid certification in American Red Cross Lifeguard Training, American Red Cross Community or Professional C.P.R., and American Red Cross Standard First Aid, or ability to obtain within three months of employment GTRS is willing to provide training and certify or recertify upon hiring, if needed

TYPICAL PHYSICAL & MENTAL DEMANDS

Ability to swim and exert great amounts of energy during water rescues or pool maintenance activities Quickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time Capable of lifting up to 50 lbs occasionally and on rare situations, up to 150 lbs with or without assistance See objects at close range and at a distance Comprehend and follow directions Effectively handle stressful and difficult situations/interactions while remaining focused and professional Identify complex problems, evaluate options, and implement solutions Read and interpret documents such as handbooks, reports, operating and maintenance instructions, and procedure manuals Perform complex or varied tasks under deadlines and tight schedules Work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time Maintain eye contact and engage with internal and external guests in a courteous and professional manner

WORKING CONDITIONS

Frequent exposure to humid conditions, pool chemicals and/or chlorinated water Moderate to loud work environment Fast-paced environment Walking required as employee parking locations vary season to season Flexible schedule, willing to adjust and work evenings, weekends, and an occasional holiday

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.