Job Description

DOVER PHILA FEDERAL CREDIT UNION

is a financial services leader in Tuscarawas County and has been serving members since 1953. We have locations in Dover, New Philadelphia, Uhrichsville and Newcomerstown. The philosophy at Dover Phila has always been "people helping people" and with this approach we have been able to grow to the largest depository institution in the county. We are looking for an organized, detail oriented leader with a passion for great customer service to fill the role of

Head Teller

at our

Newcomerstown office

.

Responsibilities:

Supervise the Teller functions at assigned office. Perform all Teller and Front Desk responsibilities as needed. Assist Tellers with transactions and member inquiries (explaining policies and procedures to Tellers and Members). Manage branch cash including daily balancing of vault, adding money to and balancing TCR as needed, monthly audit of TCR, processing buys/sells for Tellers, weekly ordering and processing of money for branch. Assist Tellers in finding and correcting errors (shortages/overages). Have a thorough understanding of all Credit Union policies and procedures applicable to the Teller and Front Desk functions. Ensure policies and procedures are being followed. Address more complex member questions, problems and complaints following credit union policies and procedures. Maintain a positive work environment. Hold regular staff meetings. Resolve employee relation issues that may arise in a positive and professional manner. Evaluate job performance of staff to ensure quality of work and service to Members. Address issues that may arise in a positive and professional manner. Balance ATM regularly. Maintain postage stamp and gift card inventories and submit periodic inventory reports. Maintain Credit Union standards for professionalism and confidentiality. Understand and comply with all Dover Phila Federal Credit Union policies and procedures. Additional responsibilities as assigned.
Qualifications:

5+ years teller and member service experience preferred

2+ years leadership/management experience preferred

Commitment to great member service

Self-starter

Excellent organizational and interpersonal skills

Ability to lead and mentor others to achieve desired outcomes

Strong mathematical aptitude with ability to calculate figures and handle various amounts of cash accurately and efficiently

Proficiency with Microsoft Office (Word, Excel, Outlook) and able to quickly learn to navigate various web applications

Ability to maintain a clean, organized work area and professional appearance

Ability to work branch hours including at least 2 Saturdays per month.

Physical Requirements: Prolonged standing and sitting, frequent use of hands to manipulate/grasp objects, ability to communicate face to face, by phone and in writing; occasional bending and lifting, frequent forward reach, normal office environment.

Responsibilities are listed as guidelines only and the job is not necessarily limited to these duties. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The education, experience, and requirements listed are representative of the knowledge, skill, and/or ability required.

Equal Opportunity Employer / Drug Free Workplace

Job Type: Full-time

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance
Application Question(s):

Why are you interested in this position and in working for Dover Phila?
Work Location: In person