Job Description

Job Category: Compliance & Ops Risk Testing
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Join as the Head of Testing for Consumer and Community Banking and help to ensure regulatory adherence while playing a pivotal role in shaping the operations of the organization. The firmwide Testing Center of Excellence (TCOE) is a cornerstone of our commitment to maintaining a robust risk and control environment. Through compliance and control testing, the TCOE partners with Risk Management, Compliance, Operational Risk, and Control Management to deliver actionable insights and promote continuous improvement. By uniting regulatory, process, and control expertise globally, the Center of Excellence fosters best practices, develops innovative tools, and advances the Firm's risk and control framework.
As the Head of Testing within Consumer and Community Banking (CCB), you will lead a global team responsible for executing a variety of testing techniques focused on regulatory adherence, process reviews, and control evaluation. Reporting to the Global Head of the Testing CoE, you will play a pivotal role in shaping the operational effectiveness and risk culture of the organization.
Job responsibilities

• Collaborate with business leaders and stakeholders across all lines of defense to align testing strategies with business objectives and regulatory requirements.
• Promote operational excellence by establishing efficient processes, managing resources, and ensuring high-quality delivery of testing results.
• Recruit, develop, and retain top risk and control talent; provide coaching, mentorship, and clear direction to a geographically diverse team.
• Guide the team in risk-based control testing, substantive reviews, and evaluation of control design and performance.
• Define assessment approaches and strategies to address complex regulatory requirements, ensuring compliance through robust testing outcomes.
• Work closely with other business testing leads to ensure consistency, share best practices, and identify integration opportunities.
• Lead and participate in CoE improvement initiatives as the organization evolves and matures.
• Oversee budget and headcount to support efficient and effective team operations.

Required qualifications, capabilities and skills

• 15+ years of experience in risk management, audit, compliance, or related fields, with a strong understanding of industry standards.
• Deep expertise in the Consumer and Community Banking industry.
• Proven track record of managing compliance, risk, and controls at a senior level across multiple regions.
• Demonstrated operational mindset with experience optimizing processes and driving results.
• Strong leadership skills, including experience leading geographically diverse teams and developing talent.
• Advanced stakeholder management and ability to influence at the senior executive level.
• Analytical skills with expertise in working with large data sets to inform decision-making.
• In-depth knowledge of risk management frameworks, regulations, and industry best practices.
• Ability to set clear direction, manage competing priorities, and drive targeted execution.

Preferred qualifications, capabilities and skills

• Experience in audit or compliance.
• Proficiency with data analytics tools (e.g., Tableau, Alteryx, Python).
• Relevant risk or compliance certifications (e.g., CCEP, CRCM, CRCMP).

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team:
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

Skills Required