Job Description

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Position

As Head of Retail Operations Excellence at Hublot, you will lead the strategic vision and operational execution for North America's retail network, championing operational innovation and efficiency that reflect Hublot's pioneering "Art of Fusion" philosophy. Reporting directly to the VP of Sales, you will be responsible for defining, standardizing, and elevating all retail operational processes to deliver seamless, luxury experiences and maximize profitability across all boutiques.


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Job responsibilities

Lead the development, implementation, and continuous improvement of Hublot's retail operations standards, policies, and procedures to ensure brand consistency and operational excellence. Oversee vendor management and in-store hospitality logistics, ensuring every element--from bespoke packaging to curated client gifting--embodies Hublot's luxury and innovative spirit. Direct inventory control and the Business Consignment Watch Program, maintaining precise oversight of iconic, limited-edition, and exclusive product lines. Develop and enforce robust loss prevention strategies and controls across all boutiques to safeguard Hublot's valuable inventory, consignment programs, and assets while fostering a culture of vigilance and accountability. Develop and enforce robust loss prevention strategies and controls across all boutiques to safeguard Hublot's valuable inventory, consignment programs, and assets while fostering a culture of vigilance and accountability. Collaborate with Finance on budgeting, invoicing, and purchase order approval processes, optimizing costs while maintaining impeccable service levels. Utilize data-driven insights by preparing operational reports and analyses to identify opportunities for efficiency gains and process optimization aligned with bold business goals. Partner with Human Resources to lead the onboarding, development, and performance management of retail operations teams, fostering a culture of creativity, resilience, and customer-centric innovation. Build and sustain authoritative relationships with boutique managers and cross-functional teams to ensure unified execution of operational initiatives and exceptional client engagement. Spearhead high-impact boutique events and customer experience programs that highlight Hublot's artistic collaborations, sports partnerships, and material innovations, deepening brand loyalty and market influence. Drive change management efforts, adapting operations to dynamic market conditions with agility and a bold mindset reflective of the Hublot ethos. Champion the fusion of traditional luxury retail and technological advancements, implementing innovative tools and experiential elements that redefine the in-store client journey. Ensure boutiques are fully trained by coordinating with HQ to implement, monitor, and refine training programs. ###

Profile

Over 10 years in leadership experience in luxury retail operations, preferably in premium watchmaking or comparable categories. Proven track record of elevating operational performance and delivering large-scale process improvements. Strong business acumen paired with analytical skills to interpret complex operational data and craft actionable strategies. Exceptional organizational, interpersonal, and communication skills with the ability to influence at all levels. Deep passion for luxury hospitality, client experience excellence, and the ability to inspire and engage diverse teams. Demonstrated agility in a fast-paced, innovation-driven environment, with unwavering commitment to brand values. Travel 30-50%

HUBLOT

MAISON

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"Be the first, be unique, be different". This philosophy has enabled Hublot to gain a remarkable reputation for excellence in the space of just a few decades in the fiercely competitive high-quality timepiece market. This focus is perfectly embodied in the art of fusion that Hublot has constantly advanced since 1980, when it designed its first watch combining natural rubber and gold. In 2004, the brand made this art of fusion the cornerstone of a founding spirit, expressed in infinite variations with a blend of traditional watchmaking savoir-faire, cutting-edge technologies and unexpected materials. In 2005, the Big Bang collection, a chronograph with an elegant, contemporary design, enjoyed resounding international success. In its 14,000-square-meter Manufacture on Lake Geneva in Switzerland, Hublot is constantly pushing the boundaries of horological innovation.