Job Description

Mission Contribution:

To ensure the efficient and cost-effective operation and stewardship of the retail store through donor and customer relations, processing donated goods, quality control, to maximize profitability and increase training opportunities.

Summary:

Under the direct supervision of the Store Manager or designee is responsible for hanging apparel, transporting, and hanging apparel onto sales floor and facility security and maintenance.

Essential Functions:

Tag and size apparel and/or hang apparel onto racks by category. Assist with quality control assurance (tears, stains, wet, smelly, soiled, broken zippers, and missing buttons). Maintains accurate count with the goal of 60+ pieces per hour. Always maintains processing area in a neat and clean condition. Ensures positive donor and customer interaction by providing world class customer service. Demonstrates the principles of DURT (Donor Urgent Response Team) with every donor interaction and uses the DURT Alert system to ensure all donors receive world class customer service. Adheres to all Goodwill personnel policies and procedures. Follows safety and security practices including reporting safety hazards and injuries to the Manager on Duty. Attends in-service related training as assigned. Performs other duties as assigned by Management. Responsible for performing assigned duties within the framework of our Guiding Principles: We are committed to providing world-class customer service to all our customers. We are committed to a clean, neat, organized, and safe facility. We are committed to keeping all we offer fresh and relevant, including a store with full and fresh inventory. Donors and shoppers should be greeted in 10 seconds. Every time we touch a donation, something good should happen to it. All donations should be processed within 24 hours. If you have a pile, you have a problem. This applies to backrooms, desks, productions areas and warehouses. Hard goods should be priority processed. Material handling equipment is for moving donations, not for storage or merchandising. Don't fall in love with your donations...rotation is critical to success. Donor value and Transaction value should increase. Profits or ROI should Increase.

Minimum Qualifications:

Ability to read, write, and communicate verbally. Must be able to work independently. Ability to develop and maintain effective working relationships with managers, team members, customers, and donors. Ability to work within a team situation. Ability to maintain a positive, friendly attitude.
Ability to perform the essential functions with or without accommodation.

Special Requirements:

Having a cell phone is not required for employment, but access to applications and/or resources may be limited unless a cell phone is used for authentication.

Physical Requirements:

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch, or crawl; talk or hear. Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds regularly without support. For weight over forty (40) pounds, request additional team member assistance as needed.

Empowering Individuals o Strengthening Families o Inspiring Communities

What We Offer

Professional Development & Career Growth:

At Goodwill, we prioritize internal talent development. With access to training, leadership programs, educational assistance and clear career pathways, you'll have the support to grow professionally while making a meaningful impact in your community.

Make a Difference:

This is more than a job--it's an opportunity to help transform lives. By joining Goodwill, you contribute to a mission that empowers individuals, strengthens families, and inspires communities. Our vision is to eliminate poverty, and our purpose is to help people reach their fullest potential every day.

Employee-Centered Culture:

We value your dedication. At Goodwill, you'll thrive in a supportive environment where your contributions are recognized, and opportunities for growth are abundant.

Community Impact:

Join a purpose-driven organization making a real difference in lives and communities every day.

Benefits for Part-Time Employees:

We care about your well-being and offer a range of benefits to support you: +

Dental Insurance:

Affordable plans through Delta Dental for your oral health +

Teledoc Virtual Medical Care

: Access free virtual healthcare for you and your household.
+

Retirement Savings Plan:

Participate in our 403(b) plan with a company match to help secure your future.
+

Paid Time Off:

Start accruing PTO on day one, with up to six weeks annually based on tenure.
+

Employee Assistance Program (EAP):

Access free, confidential counseling and support services for you and your household members.
+

Flexible Payroll Options:

Choose between direct deposit or Pay Card for secure, convenient access to your pay.
+

Employee Discount:

Up to 20% on store merchandise.

Equal Opportunity Statement:

Goodwill is an equal opportunity employer, and all applicants and employees shall be afforded equal opportunity in all aspects of employment without regard to race, sex, color, national origin, religion, age, veteran status, otherwise qualified persons with disabilities, or any other factor protected by law. If needed, please contact the Human Resources office for reasonable accommodation in completing this application.

About Us:

Founded over ninety years ago, Goodwill Industries of the Valleys is committed to eliminating poverty through our mission of empowering individuals, strengthening families, and inspiring communities. Our team members are at the heart of this mission, driving innovation and defining our organizational culture. Through a team-centered model, we are deeply connected to the communities we serve, enhancing our impact and fostering collaboration at all levels.

Empowering Individuals o Strengthening Families o Inspiring Communities