Job Description

ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY

Georgia World Congress Center Authority (GWCCA) is a hub of culture and experiences. As a family of brands, The Authority is the parent company of Georgia World Congress Center, Centennial Olympic Park, Mercedes-Benz Stadium, Signia by Hilton Atlanta, and Savannah Convention Center. As a team member at The Authority, you understand that we are more than a venue; we're a world stage for connection, innovation, and celebration.

EVENTS SERVICES COORDINATOR (ADMINISTRATIVE) POSITION SUMMARY

The Authority is currently recruiting an Events Services Coordinator (Administrative) to join Georgia World Congress Center. The Event Services Coordinator (Administrative) provides comprehensive administrative and operational support to the Event Services office at the Georgia World Congress Center Authority (GWCCA). This role ensures effective coordination of departmental processes, communication, and documentation related to event planning and execution. Working under the direction of the Assistant Director and Director of Event Services, the Coordinator supports event managers, assists with internal systems and reporting, and contributes to the seamless delivery of world-class event experiences across the GWCCA campus.

EVENTS SERVICES COORDINATOR (ADMINISTRATIVE) WORK ENVIRONMENT

Fast-paced, professional environment within the Georgia World Congress Center campus. Typical work hours are in-office Monday through Friday, with occasional evenings or weekends based on event schedules. Combination of office-based work and limited on-site event support.

EVENTS SERVICES COORDINATOR (ADMINISTRATIVE) PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is moderately exposed to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, toxic chemicals, electrical currents, pathogens, violent behavior, weapons, explosives, traffic, animals, and/or loud noises. The ability to lift 50 pounds or more may be required of this position. Daily shifts will endure various degrees of walking, standing, turning, stooping, crouching, kneeling, reaching, pushing and pulling, requiring a full range of body movements. This position may require work inside or outside of the building, as needed by events.

EVENTS SERVICES COORDINATOR (ADMINISTRATIVE) ESSENTIAL DUTIES and RESPONSIBILITIES

Provide day-to-day administrative support to the Event Services team, including scheduling meetings, preparing correspondence, and maintaining departmental calendars. Coordinate and track departmental communications, reports, and documentation to ensure consistency and accuracy. Coordinate department meetings through scheduling, notetaking, etc. Draft meeting meetings and develop meeting recaps for review. Distribute accordingly. Answer incoming calls and emails to Event Services department. Respond or route as appropriate. Assist in the preparation, review, and distribution of event documentation such as event orders, floor plans, and operational summaries. Maintain digital and physical filing systems for event information, contracts, and post-event reports. Support the onboarding and training coordination for new team members, including scheduling and resource preparation. Monitor timelines for pre-event requirements, ensuring collection and organization of necessary materials from clients and vendors. Assist in compiling data for departmental metrics, event summaries, and performance reports. Help manage updates to departmental Standard Operating Procedures (SOPs), templates, and shared resources. Primarily coordinate logistics for internal meetings, workshops, and team engagement activities. Support the budget administration process through tracking invoices, purchase orders, and expense reports. Serve as a liaison with other departments (Sales, Guest Services, Campus Operations, Public Safety, Food Services, Parking, etc.) to facilitate smooth communication and document exchange. Uphold GWCCA's service standards and assist in maintaining a positive and professional departmental image. Perform other administrative or special projects as assigned by the Assistant Director or Director of Event Services.

EVENTS SERVICES COORDINATOR (ADMINISTRATIVE) KNOWLEDGE, SKILLS, and ABILITIES

Strong organizational skills and meticulous attention to detail. Excellent written and verbal communication abilities. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with event management software preferred. Ability to exercise discretion and maintain confidentiality of sensitive information. Professional demeanor with strong interpersonal and customer service skills. Demonstrated initiative, reliability, and problem-solving ability. Team-oriented mindset with a commitment to supporting departmental and organizational goals.

EVENTS SERVICES COORDINATOR (ADMINISTRATIVE) EDUCATION and/or EXPERIENCE

Associate or Bachelor's degree in Business Administration, Hospitality, Event Management, or a related field preferred. Minimum 2-4 years of administrative or coordination experience, ideally in a hospitality, event, or facility management environment. Experience supporting a multi-departmental or client-facing team is strongly preferred. Valid Driver's License

EVENTS SERVICES COORDINATOR (ADMINISTRATIVE) BENEFITS

The Georgia World Congress Center Authority offers a

competitive salary

and

comprehensive benefits package

, including:

Medical, dental, vision, and life insurance coverage Paid vacation and state holidays Flexible Spending Account (FSA) options 401(k) plan with 5% employer match Free on-site dining (during operating hours) Free on-site parking Employee discounts on insurance, technology, travel, and event tickets



Visit www.gwcca.org to learn more about our culture and campus.


Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.