Job Description

Job Overview

We are seeking a dedicated and personable Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. This role requires strong communication skills, a passion for hospitality, and the ability to handle guest inquiries and concerns efficiently.

Responsibilities

Welcome guests upon arrival and assist with check-in and check-out procedures. Provide information about hotel services, local attractions, and amenities. Handle guest inquiries and resolve issues promptly to ensure satisfaction. Maintain accurate records of guest interactions and transactions. Assist with room assignments and manage reservations effectively. Collaborate with other hotel departments to enhance the guest experience. Conduct night audits as required, ensuring all financial transactions are accurate. Uphold high standards of cleanliness and organization at the front desk area.

Experience

Previous experience in guest relations or customer service is preferred. Familiarity with hospitality management or hotel management systems is a plus. Strong phone etiquette and communication skills are essential. Multilingual abilities are advantageous for interacting with diverse guests. A background in front desk operations or night audit processes is beneficial but not mandatory.
Join us in creating unforgettable experiences for our guests while working in a dynamic and rewarding environment!

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Expected hours: 8 - 40 per week

Benefits:

Employee discount
Work Location: In person