Job Description

DATE: Nov 12, 2025


JOB TITLE: Guest Services Coordinator


LOCATION: Cedar Falls Campus


REPORTS TO: Worship and Production Coordinator


FLSA STATUS: Part-Time 15 hours/week, Non-Exempt


WEEKENDS: Yes




SUMMARY


The Guest Services Coordinator leads all weekend aspects of the guest experience at the Cedar Falls


Campus. This position recruits and develops Guest Services teams--including Greeters, Ushers, Parking,


Children's Check-In, and Cafe volunteers--and coordinates paid, on-site security. This role champions


hospitality, connection, and environmental excellence.





ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties, in addition to these may be assigned.


Lead, train, and support Guest Services volunteers, including Greeters, Ushers, Parking,


Children's Check-In, Cafe, and Security teams.


Maintain environments that reflect accessibility, excellence, and hospitality across the Lobby,


Cafe, Children's Check-In, and Worship Center.


Champion the guest experience by helping new and existing attendees take steps toward


connection and engagement.


Partner with the Discipleship Director to implement central initiatives such as Easter and


Christmas services, volunteer development efforts, and vision casting for Guest Services.


Execute assigned projects and initiatives with excellence and minimal oversight.





SUPERVISORY RESPONSIBILITIES


The Guest Services Coordinator will oversee volunteer teams of 115+ individuals.





QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.




Successful candidate must be a Christian and fully support the philosophy of Prairie Lakes Church and its


leadership team. The individual's commitment to Christ will be evidenced in his/her personal life, family


relationships and ministry. The candidate's daily walk with God will be an example to all.




The requirements listed below are representative of the knowledge, skill, and/or ability required.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential


functions.





EDUCATION and/or EXPERIENCE


High school diploma required.







Proven track record in a leadership and/or coordinator role is required.


Experience in effective leadership in a ministry setting is preferred.


Experience working with volunteers and/or customer service experience preferred.


LANGUAGE SKILLS


Strong interpersonal skills. Ability to effectively present information and respond to questions from


students, parents, staff, or leadership team. Ability to read and comprehend simple instructions, short


correspondence, and memos. Ability to write routine correspondence. Ability to effectively communicate


verbally with church members, vendors, and other employees of the organization, using proper grammar


without dialect or slang. Ability to speak effectively before groups. Ability to read, analyze, and interpret


general business documents





REASONING ABILITY


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or


diagram form. Ability to deal with problems efficiently and effectively while maintaining good working


relationships.





OTHER SKILLS AND ABILITIES


Able to work efficiently and effectively in team situations is critical, as well as being able to work


independently.


Proficient in use of communication tools, i.e. cell phones, internet, Facebook and other social


media, texting, etc.


Possess solid time management and organizational abilities. Able to coordinate several activities


at one time and able to quickly analyze and resolve specific problems is important.





PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to


successfully perform the essential functions of this job. Reasonable accommodations may be made to


enable individuals with disabilities to perform the essential functions.




While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or


hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust


focus. Local travel is routinely required.





WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee


encounters while performing the essential functions of this job. Reasonable accommodations may be


made to enable individuals with disabilities to perform the essential functions.




The noise level in the work environment is usually moderate. The building is multi-level with stairs, but is


handicapped accessible and equipped with an elevator. This campus has a nonsmoking environment.





COMMENTS


The above statements are intended to describe the general nature of this job and the level of work


performed by employees in this position. Some requirements may exclude individuals who pose a direct


threat or significant risk to the health and safety of themselves or other employees.




This job description in no way states or implies that these are the only duties to be performed by the


employee occupying this position. Employees will be required to follow any other job-related instructions


and to perform any other job-related duties required by their supervisor.




Requirements are representative of minimum levels of knowledge, skills, and/or aptitudes to perform each


duty proficiently.







This document does not create an employment contract, implied or otherwise, other than an "at will"


employment relationship.