Job Description

About Us

Cambria Hotel Rehoboth Beach is a stylish, upscale hotel designed for guests who want a modern, comfortable, and inspiring stay at the shore. We pride ourselves on warm hospitality, thoughtful service, and a welcoming environment for every guest who walks through our doors.

We're looking for a friendly, reliable

Guest Services Representative

to join our front desk team and help create memorable experiences for our guests.

Position:

Guest Services Representative

Status:

Part-time [Potential for full-time in season]

Schedule:

Varies; must be available weekends, holidays, and some evenings

Location:

Rehoboth Beach, Delaware

Key Responsibilities

Greet guests with a warm, professional, and genuine welcome Perform check-in and check-out procedures efficiently and accurately Answer phone calls and respond to guest inquiries about reservations, hotel amenities, local attractions, and services Handle payment processing, room assignments, and issue room keys Resolve guest concerns and complaints promptly, courteously, and professionally Communicate effectively with housekeeping, maintenance, and other departments to ensure a smooth guest experience Maintain a clean, organized, and inviting front desk and lobby area Follow all safety, security, and brand standards Assist with reservations, group blocks, and special requests Provide recommendations on dining, shopping, and activities in Rehoboth Beach and surrounding areas
Qualifications

Previous hotel front desk, customer service, or hospitality experience preferred, but not required Strong communication and interpersonal skills Positive, professional attitude and polished appearance Comfortable using computers, hotel property management systems (PMS), and basic office equipment Ability to multitask in a fast-paced environment and remain calm under pressure Strong attention to detail and accuracy with cash and credit card handling Reliable, punctual, and team-oriented Ability to stand for extended periods and occasionally lift up to 25 lbs.
What We Offer

Competitive pay Flexible scheduling (based on business needs) Training and opportunities for growth within the hotel and brand Employee discounts on hotel stays (where applicable) Supportive, team-focused work environment in a beautiful coastal location
How to Apply

Please submit your resume (and a brief note about your availability and past service experience) to:

General.Manager@StayCambriaHotel.com

If you enjoy helping others, have a friendly personality, and want to be part of a team that creates great guest experiences at the beach, we'd love to hear from you!

Pay: $17.00 - $19.00 per hour

Expected hours: 16.0 per week

Benefits:

Employee discount Flexible schedule Free parking Referral program
Application Question(s):

What do you feel are the biggest strengths you would bring to our team if you were to be hired? Why have you chosen to apply at Cambria Hotel Rehoboth Beach?
Shift availability:

Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person