Job Description

Job Overview

Join our dynamic hospitality team as a Guest Service Representative for overnight or third shift! In this lively and vital role, you will be the welcoming face and friendly voice for our guests during the late-night hours, ensuring their stay is comfortable, safe, and memorable. Your energetic approach to guest relations will help create a warm, inviting atmosphere while managing front desk operations with professionalism and enthusiasm. This position offers an exciting opportunity to develop your hospitality management skills while providing exceptional service in a fast-paced environment.

Responsibilities

Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently. Manage multi-line phone systems with courteous phone etiquette, responding promptly to guest inquiries and reservations. Handle guest requests, complaints, and special accommodations with a positive attitude and proactive solutions. Conduct night audits to reconcile daily transactions, update records, and ensure accuracy of billing processes. Maintain a clean, organized front desk area and ensure all guest information is handled confidentially. Collaborate with housekeeping and maintenance teams to address guest needs swiftly and effectively. Uphold hotel management standards by adhering to policies related to guest services, safety protocols, and hospitality excellence.

Experience

Prior experience in hotel management or front desk operations is preferred but not required; enthusiasm for hospitality is essential! Multilingual skills or bilingual abilities are highly valued for connecting with diverse guests. Demonstrated customer service expertise in a resort or hotel environment enhances your candidacy. Familiarity with night audit procedures, multi-line phone systems, and guest relations practices will set you apart. Strong communication skills, including phone etiquette and professional demeanor during all interactions, are crucial. Previous experience working overnight shifts in hospitality or related fields is advantageous but not mandatory; we value motivated individuals eager to learn! Embark on a rewarding journey where your energy fuels memorable guest experiences! We're dedicated to supporting your growth in hospitality management while providing a vibrant work environment that celebrates your contributions every night.
Job Type: Part-time

Pay: $22.00 - $24.00 per hour

Expected hours: 16 - 32 per week

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person