Job Description

The Aloft Indianapolis Downtown is a newly opened Marriott property, and we are looking for an energetic, detailed oriented and friendly individual to be part of our front Office team as a guest service representative at Indy's newest and trendiest hotel destination; boasting 128 guestrooms, a full-service bar and a small plate dining concept.

Aloft is a hip Marriott lifestyle brand focused on style, personality and a lively hotel social scene to cater to the next gen traveler.

As a Guest Service Representative, you would be responsible for the following tasks:

Sincerity in the welcoming our guests Eye contact, smile, tone and inflection in your voice with our guests Anticipate guests' needs and exceed guest their expectations Accurate, quick and efficient check in by following and completing all the key points on your check in script Answer incoming calls and field guest questions Know your local area attractions end directions Promote teamwork and an enjoyable work environment Clear communication between shifts and with fellow team members is a necessity for our fellow team members to be set up for success. Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership. Ensure security and confidentiality of all guest and hotel information and Adhere to the work rules set forth in the team member handbook. Perform other duties as assigned.

Benefits

Scarlett Hotel Group is a growing hospitality leadership company that manages a diverse portfolio of hotels that include Hilton, Hyatt and Marriott brands. In SHG, we work through a culture of delivering amazing service, excellent associate environments, sales and profit in every property we lead. We are a people first company whose commitment to our associate's well-being goes beyond the work place. We strive to provide a comprehensive benefits package to support your immediate needs and long-term goals

Medical insurance Vision Insurance Dental insurance 401(k) with matching contribution Vacation time based on years of service Hotel room discounts Internal development and growth opportunities
SHG is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Free parking Health insurance Life insurance Vision insurance
Work Location: In person