Job Description

Front Desk Agent / Guest Service Representative

Brand:

Residence Inn by Marriott

Job Summary

The Front Desk Agent is responsible for delivering exceptional guest service in a warm, welcoming, and professional manner. This role supports Residence Inn's extended-stay experience by building guest relationships, handling check-in/check-out, resolving guest concerns, and ensuring a smooth stay for long-term and short-term guests.

Key ResponsibilitiesGuest Services

Greet guests with Marriott's

Spirit to Serve

and ensure a positive first impression Perform check-in and check-out procedures efficiently Verify guest information, process payments, and issue room keys Respond to guest inquiries, requests, and concerns promptly and professionally Build rapport with extended-stay guests and recognize repeat/elite members
Operations

Operate Marriott property management systems (e.g.,

FOSSE / Lightspeed

) Handle reservations, room assignments, upgrades, and cancellations Maintain accurate guest records and folios Communicate effectively with housekeeping and maintenance teams Balance cash drawer and complete shift reports
Brand & Standards

Follow

Marriott brand standards

, safety, and security procedures Promote Marriott Bonvoy enrollment and benefits Uphold confidentiality and data protection policies Assist with breakfast setup, market sales, or lobby upkeep as needed (Residence Inn environment)
QualificationsRequired

High school diploma or equivalent Strong customer service and communication skills Basic computer and cash-handling skills Ability to multitask in a fast-paced environment Flexible schedule including weekends and holidays
Preferred

Prior hotel or customer service experience Familiarity with Marriott systems (FOSSE) Bilingual skills a plus Experience working with extended-stay guests
Physical Requirements

Ability to stand for extended periods Lift up to 25 lbs occasionally Perform repetitive motions including typing and phone use
Work Environment

Front desk and public areas Interaction with guests, team members, and management Extended-stay hotel setting with a community-focused atmosphere
Why Work at Residence Inn by Marriott

Competitive pay and growth opportunities Marriott employee travel discounts Supportive team culture Opportunity to build long-term guest relationships

This is 3-11pm shift and also could be ask to work 7-3pm shift .

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance
People with a criminal record are encouraged to apply

Work Location: In person