Job Description

Job Overview

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. This role requires strong communication skills, a friendly disposition, and the ability to handle various guest inquiries effectively.

Duties

Welcome guests upon arrival and provide a warm and friendly check-in experience. Handle guest reservations, modifications, and cancellations efficiently. Address guest inquiries and concerns promptly, ensuring high levels of satisfaction. Provide information about hotel amenities, services, and local attractions. Maintain accurate records of guest interactions and transactions in the system. Collaborate with other hotel departments to ensure seamless service delivery. Assist with check-out procedures and process payments as required.

Skills

Multilingual or bilingual capabilities are highly desirable to cater to a diverse clientele. Strong phone etiquette to handle calls professionally and courteously. Previous hotel experience is an advantage, particularly in guest services or hospitality roles. Excellent interpersonal skills with the ability to engage positively with guests. A keen attention to detail and the ability to multitask in a fast-paced environment. Knowledge of hospitality standards and practices is beneficial for providing top-notch service. Join us in creating unforgettable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time

Pay: $10.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Employee discount
Work Location: In person