Job Description

Job Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team from 2PM-10PM- Sunday, Monday -Thursday Friday . As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations, including booking and modifying guest accommodations - Maintain accurate guest records and handle cash transactions - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed - Maintain cleanliness and organization at the front desk area Qualifications: - Previous experience in hospitality or hotel management is preferred - Excellent customer service skills with a friendly and approachable attitude - Strong communication skills, both verbal and written - Proficient in using phone systems and other office equipment - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Detail-oriented with strong organizational skills - Bilingual proficiency is a plus We offer competitive pay rates and benefits packages for our employees. Join our team today and be part of creating memorable experiences for our valued guests. Note: All positions must be paid, including internship positions.

Job Type: Part-time

Pay: $18.81 - $19.50 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off
People with a criminal record are encouraged to apply

Work Location: In person