Job Description

Wellness Guest Coordinator

Where hospitality meets holistic living -- welcome to Balian Springs.

Balian Springs is a first-of-its-kind, daily membership-based social club for self-care, located in Northern Virginia. Designed to elevate the mind, body, and social lifestyle, our expansive facility draws inspiration from the world's top beach clubs. We offer guests an immersive wellness experience that includes a luxurious day spa, 16+ hydrotherapy pools, 8 unique sauna rooms, 3 eateries serving nourishing cuisine, 6 lounges for connection and relaxation--and much more.

We are currently seeking a

Wellness Guest Coordinator

who brings warmth, energy, and poise to our front-of-house team. Think of yourself as the heartbeat of our guest experience--creating lasting impressions from the moment someone walks through our doors to the moment they leave feeling better than when they arrived.

Who You Are

You're friendly and approachable, yet highly organized and composed. You have a natural talent for making people feel at ease and genuinely enjoy helping others. You're the kind of person who thrives in a fast-paced, service-focused environment and knows how to juggle phone calls, walk-in questions, and software systems--all while keeping a smile on your face.

What You'll Do

Greet and check in guests with professionalism and warmth Be a multitasking pro--balancing in-person inquiries, phone calls, and computer systems seamlessly Clearly explain how Balian Springs operates and help guests navigate the experience with ease Maintain a polished, professional appearance and a welcoming demeanor at all times Keep the front desk and common areas organized, clean, and guest-ready Answer phones with clarity, efficiency, and a helpful attitude Stay up to date on all policies, services, and offerings to answer questions confidently Support a calming, positive guest environment aligned with the spirit of Balian Springs

What You'll Bring

Experience in a front desk, hospitality, or customer service role Strong communication skills--both spoken and written A knack for staying organized and calm under pressure A naturally guest-focused mindset Proficiency in English Availability on weekends, holidays, and evenings High school diploma required; additional certifications are a plus

Perks & Benefits

Health insurance Paid Time Off 401(k) plan Competitive compensation Employee discount program A chance to be part of a wellness-forward community making people's lives better--every single day
Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Work Location: In person