Job Description

You\xe2\x80\x99ll get a chance to:

• Manage, train, and coach the Social Care & Community Management team, who interact with guests through a variety of social media platforms concerning their commendations, questions, and concerns. Works with the Senior Guest Care Manager on staffing, evaluating, and retaining qualified staff.
• Lead the management and growth of the Panda community on company-owned social channels (e.g., FB, TW, IG, TT, YT) to meet/exceed performance measurement goals.
• Build relationships with Panda guests, fans, and followers through daily conversation, which includes listening to and drawing insights from guest comments (mentions, inquiries, suggestions, complaints, and compliments) to create actionable opportunities for the brand.
• Establish processes for identifying engagement, brand-building/PR, promotional, or partnership opportunities and connections with guests across various social platforms, including but not limited to Facebook, Twitter, Instagram, Reddit, TikTok, and YouTube; serves as escalation point for the social team.
• Create messaging and curate content that align with our brand standards and attract, engage, inform, and retain guests; works effectively with agency partners, as well as, with Creative Design, PR, and Digital/Social teams.
• Support internal Marketing and cross-functional teams with campaign launch, community management, and social metrics data collection.
• Prepare regular performance and productivity reporting, competitive and trend analyses, business cases for improvements, optimization recommendations. Works with the Senior Guest Care Manager on development long-term plans.
• Manage Social Care & Community Management vendors/partners and programs, including use of monitoring tools such as Khoros and Brandwatch.

How we reward you:

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

*Benefits available for eligible permanent full time associates

Your background & experience:

• Bachelor\xe2\x80\x99s degree in Marketing, Communications or related field required
• Minimum five years of agency or related experience as a community manager, copywriter or social strategist with increasing management responsibility, preferably in a retail/hospitality operations environment
• Successful completion of annual store training
• If hired, successful completion of annual store training
• If hired, must provide proof of full vaccination on start date, unless prohibited by federal, state, or local law. Full vaccination means two weeks or more have passed after receiving the second dose in a two-dose series, or more than two weeks after receiving a single-dose vaccine. Examples of proof of full vaccination include an original, photocopied, or digital completed vaccination card that includes name, type of vaccine provided, and date of last dose administered.

Panda Strong since 1983
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it\xe2\x80\x99s impacting our team or the communities we work in, we\xe2\x80\x99re proud to be an organization that embraces family values.

You\xe2\x80\x99re wanted here
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.

Panda Restaurant