Job Description

Customer Service, CRM & Lead ISA

We are seeking a Growth Support Specialist to serve in a hybrid Inside Sales Agent (ISA) role that combines customer service, CRM database management, and proactive lead nurture. This position plays a critical role in supporting business growth by maintaining strong follow-up systems and delivering a high-quality client experience, with opportunities for performance-based bonuses tied to results and contributions.

Compensation:

$28 hourly plus bonus potential

Responsibilities:

Inside Sales Agent (ISA) Lead Nurture

Proactively contact new, existing, and inactive leads via phone, text, and email Nurture leads to uncover motivation, timing, and readiness to buy or sell Consistently follow up using CRM tasks, notes, and workflows Qualify leads and provide warm hand-offs to licensed agents Track conversations, outcomes, and engagement within the CRM

CRM Database Management

Maintain accurate and up-to-date CRM records Clean, tag, and segment the database for targeted outreach Ensure follow-up compliance and task completion Run basic reports and share insights with leadership

Customer Service Client Support

Provide timely and professional responses to clients and lead inquiries Assist with scheduling, shared inbox management, and follow-ups Support client reviews and client appreciation initiatives Assist with operational and administrative tasks as needed

Qualifications:

Prior real estate experience required Previous inside sales or ISA experience required Active New Jersey real estate license OR willingness to obtain within the first month of hire Strong phone presence and communication skills Highly organized with strong follow-up discipline Ability to work 30 hours per week in the office with flexibility for future growth

About Company

We're the #1 Real Estate Group at Coldwell Banker in Wayne, known for our results, culture, and commitment to excellence. With over 30 years of experience, our team delivers first-class, customer-focused residential service and a supportive workplace where agents and staff can thrive.


This role offers a unique opportunity to contribute directly to revenue growth while supporting exceptional client experiences. You'll work in a collaborative team environment with clear expectations, strong leadership support, and room to grow as the organization continues to expand.