Job Description

About the Opportunity

Join AdventureMed as we scale our global impact in wilderness medicine education. As our Global Customer Engagement & Operations Manager, you'll be at the center of our international growth strategy, empowering partners across continents to deliver life-saving wilderness medicine training. This isn't just operational support--it's about building scalable systems, fostering strategic partnerships, and driving innovation in how we serve customers worldwide.

You'll have the autonomy to optimize processes, implement creative solutions, and shape how we support our growing network of global licensees and retail customers. If you thrive on turning operational challenges into opportunities for growth, and love the idea of making wilderness medicine education more accessible globally, this role is for you.

What You'll Do

Strategic Partnership & Global Growth

Scale our global footprint

: Partner with business licensees worldwide to expand wilderness medicine course delivery across new markets and regions

Drive partner success

: Ensure our international partners have everything they need to thrive--from course materials and instructor training to ongoing operational support

Identify growth opportunities

: Spot trends, uncover expansion possibilities, and drive business development opportunities to close with new licensees

Marketing and promotions:

Help create and launch digital content and campaigns

Process Optimization & Innovation

Build scalable systems

: Evaluate, implement, and optimize CRM platforms and operational software to support our expanding business

Create operational excellence

: Develop SOPs and streamline workflows to improve efficiency and partner satisfaction

Design key metrics

: Build reporting dashboards that provide actionable insights for strategic decision-making

Course Operations & Quality

Manage professional certification programs

: Oversee CME/continuing education credit programs that add value for our customers

Ensure quality delivery

: Periodically audit courses for quality control and stay connected to the field experience

Support the customer journey

: Provide responsive support for retail customers and partners throughout the course lifecycle--from planning to post-course administration

Strategic Planning

Shape the future

: Participate in annual planning and adjust operational priorities to align with company growth strategies

Solve complex challenges

: Tackle special projects, troubleshoot unique course requirements, and develop curriculum innovations

What Success Looks Like

Customer satisfaction scores consistently exceed targets Operational processes become measurably more efficient quarter-over-quarter You've implemented at least one significant system improvement that scales with our growth Global course delivery expands into new territories with your support Partners and customers receive responsive, proactive service that drives retention and referrals

Who You Are

Globally minded

: You understand cultural nuances and can build relationships across time zones and borders

Systems thinker

: You see the big picture and love creating processes that scale

Problem solver

: Obstacles are opportunities, and you're energized by finding creative solutions

Growth oriented

: You want to be part of a company that's expanding its impact, and you bring ideas to accelerate that growth

Detail focused

: You balance strategic thinking with meticulous execution

Communicator

: You can translate complex operational details into clear guidance for diverse audiences

Qualifications

Associate's degree or Bachelor's degree in Business or related discipline 4+ years of relevant experience in operations management, process implementation, and product management Strong interpersonal and communication skills Preferably with a background in educational program delivery and/or outdoor/adventure industries.

Compensation & Growth

We offer a competitive salary commensurate with experience, plus a comprehensive benefits package. As we grow, so do opportunities for advancement--this role has clear pathways to senior leadership positions in operations or partnership management. You'll also benefit from ongoing professional development, including wilderness medicine training and certifications.

Why AdventureMed?

You'll be part of a mission-driven organization making a real difference in wilderness safety and emergency care. Our work saves lives, and you'll see the direct impact of your efforts as partners around the world deliver critical training. Plus, you'll work with passionate people who love the outdoors and are committed to operational excellence.

Ready to help us scale life-saving education globally?

We'd love to hear from you.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Application Question(s):

Do you have experience that includes a background in educational program delivery, outdoor/adventure industry experience, and/or medical accreditation (EMT, RN, etc.) ? Describe a time you implemented a system or process improvement. What problem did you solve and what were the results? Describe your experience working with international partners or stakeholders across different time zones and cultures. How many years of operations management experience do you have, and in what industries? Have you worked with educational programs, CRMs, or the outdoor/adventure sector?
Education:

Bachelor's (Required)
Experience:

business administration: 5 years (Required)
Willingness to travel:

25% (Required)
Work Location: Hybrid remote in Boulder, CO 80301