Job Description

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guests, people, and operations. The General Manager has overall responsibility for managing the daily operations of a single Wingstop restaurant.

The General Manager invests time in developing leaders, creating memorable experiences for guests, ensuring smooth operations, and keeping Wingstop brand promises. General Managers provide overall leadership and supervision over operations, and are accountable for achieving operational standards, food safety, profitability, and creating an inclusive and engaged environment while inspiring teams to deliver strong results.

What we offer:

A safe, rewarding and fast-paced working environment Competitive salary, bonus eligibility, and benefits package Full training with an industry-leading brand Excellent career opportunities

What we're looking for:

Minimum of one year of prior General Manager experience in a fast-paced service environment, preferably QSR Understand and demonstrate basic operations procedures and cost management capabilities Experience in recruiting, retaining and developing multiple employees Ability to lead and promote team member and food safety protocols Excellent customer service skills Ability to operate and troubleshoot technology (POS, ATS, etc.) Valid driver's license with safe driving record meeting company standards preferred

Qualifications

Must be at least eighteen (18) years of age High School Diploma or GED required 1-2 years of previous quick service restaurant experience, experience in Wingstop management preferred Some understanding of P&L management and drivers of restaurant profitability Ability to prioritize own and others' work and time to meet deadlines and objectives Demonstrated leadership skills Demonstrated understanding of Guest service principles Available to work evenings, weekends, and holidays Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Full Responsibilities include:

Leading to Profitability

Has accountability for the restaurant P&L and actively manages towards desired financial outcomes Reviews key P&L lines to increase profitability for the restaurant Drives sales through proactive Guest service, people development & operations management Analyzes sales and labor during and after each shift; makes adjustments to labor as needed
Creating Memorable Experiences for Guests

Motivates and directs team members to exceed Guest expectations with accurate, friendly, and fast service in a clean facility Manages the Guest experience through operations and timely response to Guest issues Problem solves Guest feedback systems to determine root causes and develops action plans to address issues Identifies and interacts with the community to engage prospective Guest and execute local marketing initiatives
Creating Leaders

Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team Inspires the restaurant team by effectively managing individual and team recognition programs Provides coaching and feedback to Assistant Managers (Team Members, Shift Coordinators, and Assistant Managers) and team to increase the restaurant team's capabilities and raise restaurant performance Demonstrates commitment to goals and inspires others to deliver superior performance
Leading Store Operations

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with health, safety, cleanliness, security, and fire standard and regulations Ensures that the restaurant upholds operational and Wingstop brand standards
Enforces compliance with government regulations and employment laws

Ensures the team deliver Wingstop brand programs, Limited time offers, and core product with operational excellence Identifies problems, conducts high-level troubleshooting, and seeks maintenance support for restaurant equipment
Wingstop is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

License/Certification:

Driver's License (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Ability to Commute:

Annapolis, MD 21401 (Required)
Ability to Relocate:

Annapolis, MD 21401: Relocate before starting work (Required)
Work Location: In person