Job Description

Essential Functions

Must have knowledge of the property management system for the Choice Advantage brand.

Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary. Oversees the operation of the Front Desk, Housekeeping, and maintenance departments by setting the objectives, measuring performance, and supervising the department Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels. Ensures that all new employees receive a thorough orientation and ongoing technical training. Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required. Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary. Controls cost by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses. Monitors service and teamwork on a regular basis and counsels associates as needed Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates' productivity and satisfaction with direct reports. Develops and implements strategies to achieve Employee Satisfaction goals. Communicates with other managers and associates to provide smooth working relations between departments Determines and communicates standards of performance to associates. Evaluate associate performance on a regular basis and recommend salary increases as appropriate. Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs, and allowing these needs to be met. Ensures that disciplinary action is taken as required utilizing consistency, fairness. Ensures that all associates follow safety rules and emergency procedures; takes corrective action where required to improve the safety of work areas. Must have knowledge in scheduling all staff members

Experience/Education

College degree in hospitality or business management preferred; 2-3 years of hotel management experience or equivalent combination of education and experience required. Must speak, read, and understand English.

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off
Education:

Bachelor's (Required)
Experience:

Hotel management: 2 years (Required) Hospitality: 2 years (Required)
Work Location: In person